Empowering Housing Support Coach (Strengths-Based)

New Start, Housing and Social Care Provider; Liverpool; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension

225 hours annual leave increasing with

Online mandatory training package

Learning & development to Level 5

Medicash

Employee Assistance Programme

Job summary

New Start is a family-run, not-for-profit organisation delivering homeless services in Liverpool. We are seeking a Strengths-Based Housing Support Coach to empower vulnerable adults in a 24/7 supported accommodation hostel, helping them move toward greater independence and secure housing solutions.

The role offers competitive pay, pension, generous annual leave, and access to extensive training and development opportunities, including Level 5 qualifications, Medicash, and an Employee Assistance

Qualifications

• Experience with individuals with complex needs, substance misuse, mental health, trauma, or offending backgrounds.
• Experience working with other agencies (voluntary and statutory).
• Strong safeguarding understanding and hostel/outreach experience.

Responsibilities

• Manage and inspire positive change for residents within a psychologically informed hostel environment.
• Support residents to settle in and develop a realistic, empowering daily structure.
• Educate residents on harm reduction and steps toward recovery where applicable.
• Plan long-term accommodation and resettlement with personalized strengths-based plans.
• Offer ongoing coaching on housing and resettlement from tenancy start to exit.
• Conduct trauma-informed risk assessments and update as needed.
• Explore education, training, and employment options with residents.
• Help residents sustain welfare benefits and tenancy responsibilities.
• Refer clients to specialist support as needed and liaise with external agencies.
• Work with the team to maintain health and safety of the building and residents.
• Carry out welfare checks and thorough case notes with clear handovers.
• Report incidents per New Start’s serious incident protocol.

Skills

Complex needs experience

Substance misuse experience

Mental health knowledge

Trauma-informed care

Safeguarding

Hostel experience

Partnership working

Homelessness understanding

Job description

New Start is a family-run, not-for-profit organisation delivering homeless services in Liverpool. We are seeking a Strengths-Based Housing Support Coach to empower vulnerable adults in a 24/7 supported accommodation hostel, helping them move toward greater independence and secure housing solutions.

The role offers competitive pay, pension, generous annual leave, and access to extensive training and development opportunities, including Level 5 qualifications, Medicash, and an Employee Assistance