Support Worker / Coach

New Start; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 225 hours rising to 285

Training package (mandatory)

Learning opportunities up to Level 5

Medicash

Employee Assistance Programme

Job summary

New Start is a family-run, not-for-profit organisation providing residential and supported housing services for vulnerable adults, families, children, and young people in Merseyside.

The role of Strengths-Based Housing Support Worker/Coach in a 24/7 hostel in Liverpool involves empowering residents to grow and move towards independent housing, while offering trauma-informed support and practical assistance.

Qualifications

• Experience with individuals with complex needs, trauma, and safeguarding.
• Ability to motivate and build positive connections with residents.
• Experience collaborating with voluntary and statutory agencies.

Responsibilities

• Manage and inspire positive change for residents in a psychologically informed hostel environment.
• Support residents to settle in and work towards a structured daily routine.
• Educate residents on harm reduction and recovery options for substance misuse.
• Plan long-term accommodation and resettlement via personalised support plans.
• Provide coaching, guidance, and case management from tenancy start to exit.
• Conduct trauma-aware needs and risk assessments and update as needed.
• Explore education, training, and employment options with residents.
• Assist residents in maintaining welfare benefits and tenancy responsibilities.
• Refer clients to specialist agencies when needs exceed service remit.
• Liaise with external agencies to ensure access to required services.
• Assist with health and safety of building and residents on shift.
• Document regular welfare checks and provide detailed handovers.

Skills

Coaching

Empowerment

Complex needs experience

Substance misuse understanding

Safeguarding

Job description

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

Strengths-Based Housing Support Worker/Coach

Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Coach to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.

What we have to offer

• Competitive Salary - £(phone number removed) - (40.25 Hours)
• A contributory pension scheme
• 225 Hours Annual Leave rising to 285 with length of service
• An online bespoke Mandatory training package including a wide range of additional resources to support your development
• A range of learning and development opportunities up to and including Level 5
• Medicash and Employee Assistance Programme

Responsibilities as a Housing Support Coach will include:

• Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment
• Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them
• Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options
• Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan
• Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident’s tenancy through to their planned exit
• Conducting ‘trauma aware’ needs and risk assessments, and updating when necessary
• Exploring education, training, and employment options with residents
• Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances
• Referring clients to relevant specialist support agencies to assist with support that cannot be met within the service remit
• Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services
• Working as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers whilst on shift
• Completing regular resident welfare checks (as required) throughout the shift
• Completing thorough case notes for all residents throughout the shift and providing a detailed handover to the next members of staff coming on shift
• Supporting residents to maintain contact with specialist and clinical agencies
• Reporting any incidents or concerns to the Project Manager
• Effectively managing and reporting incidents that occur within the service in line with New Start’s serious incident protocol

What we are looking for in a Support Coach:

• Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds
• Experience of working collaboratively with other agencies both voluntary and statutory
• Experience and understanding of safeguarding vulnerable people
• Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work
• An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours
• An ability to motivate people and build positive connections
• Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them
• Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms
• Experience of working with Mainstay would also be desired, however full training will be provided

This post is subject to enhanced DBS criminal record disclosure

The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota