Strengths-Based Housing Support Coach

New Start; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 225 hours rising to 285

Training package (mandatory)

Learning opportunities up to Level 5

Medicash

Employee Assistance Programme

Job summary

New Start is a family-run, not-for-profit organisation providing residential and supported housing services for vulnerable adults, families, children, and young people in Merseyside.

The role of Strengths-Based Housing Support Worker/Coach in a 24/7 hostel in Liverpool involves empowering residents to grow and move towards independent housing, while offering trauma-informed support and practical assistance.

Qualifications

• Experience with individuals with complex needs, trauma, and safeguarding.
• Ability to motivate and build positive connections with residents.
• Experience collaborating with voluntary and statutory agencies.

Responsibilities

• Manage and inspire positive change for residents in a psychologically informed hostel environment.
• Support residents to settle in and work towards a structured daily routine.
• Educate residents on harm reduction and recovery options for substance misuse.
• Plan long-term accommodation and resettlement via personalised support plans.
• Provide coaching, guidance, and case management from tenancy start to exit.
• Conduct trauma-aware needs and risk assessments and update as needed.
• Explore education, training, and employment options with residents.
• Assist residents in maintaining welfare benefits and tenancy responsibilities.
• Refer clients to specialist agencies when needs exceed service remit.
• Liaise with external agencies to ensure access to required services.
• Assist with health and safety of building and residents on shift.
• Document regular welfare checks and provide detailed handovers.

Skills

Coaching

Empowerment

Complex needs experience

Substance misuse understanding

Safeguarding

Job description

New Start is a family-run, not-for-profit organisation providing residential and supported housing services for vulnerable adults, families, children, and young people in Merseyside.

The role of Strengths-Based Housing Support Worker/Coach in a 24/7 hostel in Liverpool involves empowering residents to grow and move towards independent housing, while offering trauma-informed support and practical assistance.