Apprentice Business Administrator - Community Projects

SNG (Sovereign Network Group); Basingstoke; On-site; GBP 14,112 - 17,248; Full time

Job summary

SNG (Sovereign Network Group) is seeking an Apprentice Business Administrator to join the Communities Team in Basingstoke. You will gain a wide range of experience through various roles, including supporting community services and projects.

Your responsibilities include assisting customers, managing data, and promoting community initiatives. The starting salary is £15,680, depending on age and experience.

Qualifications

• Enthusiasm for community service and administration.
• Good verbal and written communication skills.
• Ability to manage time effectively.

Responsibilities

• Be the first point of contact for customers and partners, helping with queries.
• Support activities like grants, vouchers, and services.
• Enter and update information using internal systems.
• Support customer surveys and feedback collection.

Skills

Customer service skills

Organizational skills

Communication skills

Data entry skills

Tools

Dynamics 365

Job description

We have an opportunity for an Apprentice Business Administrator to join us at SNG.

You’ll be part of our Communities Team, with an office base in Basingstoke.

The salary starts from £15,680 depending on your age and experience.

About SNG

SNG (Sovereign Network Group) is one of the largest housing associations in England.

Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Everything we earn, we reinvest so that our customers – now and in the future – have a sustainable home in a thriving community.

The Apprenticeship

In this role, you’ll support the Community Foundation to deliver services and projects that benefit our customers and local communities.

You will rotate across three areas to gain a wide range of experience:

• Employment, Skills and Inclusion
• Community Investment and Partnerships
• Fundraising and Social Value

Your day‑to‑day tasks will vary depending on where you’re placed, but you’ll be supported by a mentor in each area.

You will:

• Be a first point of contact for customers and partners, helping with queries and resolving issues
• Support the team with activities such as grants, vouchers, and other support services
• Enter and update information using internal systems (e.g. Dynamics 365)
• Help share positive stories and outcomes through communications and promotional materials
• Support payments and keep accurate records of transactions
• Help organise and support events and community initiatives
• Support customer surveys and feedback collection
• Help collect data and feedback to improve services