Employee Services Support Clerk

NHS Jobs; Preston; On-site; GBP 22,000 - 26,000; Full time

Job summary

The NHS Lancashire and South Cumbria Integrated Care Board is seeking an organised administrator for payroll-related tasks in Preston. The role involves inputting data into payroll modules by deadlines, checking expense claims, scanning and filing documents, and handling mail and telephone inquiries with professionalism.

You will maintain records, support vehicle data processing and liaise with managers to resolve queries, ensuring a high level of accuracy and customer service within the

Responsibilities

• Input data to the Payroll System modules by deadlines.
• Identify discrepancies or queries and resolve or refer to the appropriate officer.
• e-file all documents in accordance with procedures.
• Check expense claims for completion, authorisation, receipts and mileage payments.
• Create and amend vehicle records and check insurance documents.
• Resolve queries from expense checks with managers and staff.
• Distribute and prepare outgoing mail; handle incoming mail.
• Scan/photocopy documents accurately to a good standard.
• Answer telephone enquiries efficiently and courteously.
• Maintain clear communication with employees, colleagues and external agencies.
• Maintain professional relationships within the department, Trust and external organisations.

Job description

The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role. Input data to the various modules of the Payroll System accurately by the deadlines specified. Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action. e-file all documentation in accordance with departmental procedures. Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made. Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles. Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments. Distribute incoming mail, prepare outgoing mail for collection. Scan/photocopy documents accurately and to a good standard. Answer all telephone enquiries in an efficient and courteous manner. Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic. Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.

NHS Lancashire and South Cumbria Integrated Care Board