Employee Services Support Clerk

East Lancashire Hospitals NHS Trust; Preston; On-site; GBP 20,000 - 24,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a diligent Payroll Administrator to join the central Employee Services Payroll team. You will process pay data, support colleagues via phone, email and MS Teams, and help ensure accurate, timely payroll processing in a busy environment.

The role emphasizes strong IT ability, good communication, and the capacity to manage workload with initiative while delivering high levels of customer service to staff across the trust.

Qualifications

• No prior payroll experience required.
• Excellent communication and organisational skills.
• Good IT literacy and ability to work with computerised systems.

Responsibilities

• Input pay affecting data to the Payroll System by deadlines.
• Provide direct telephone and email support to colleagues and internal teams.
• Identify discrepancies and refer for action where needed.
• Maintain accurate records and e-file documentation per procedures.

Skills

Payroll data entry

Customer service

IT skills

Communication

Teamwork

Tools

ESR HR/Payroll

Job description

The Employee Services Department consists of Payroll, Pension and Staff Benefits, our service is so important to our workforce and supports our colleagues to deliver patient care the best it can be, so we want someone fab to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us. The vacancy is on the central team who support our payroll colleagues ensuring that service delivery is maintained. We don't need you to have experience, but we want someone who is bold, enthusiastic, has great systems/IT skills and is resourceful. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy environment. It's fair to say this job is varied and two days will never be the same. You will support the Employee Services Payroll Officers by processing pay affecting information into the National ESR HR/Payroll system. As part of this role you will engage with a range of our workforce through various ways including face to face, telephone, emails and MS Teams therefore customer service is one of our key qualities in our team. Understanding the employee experience is such a key driver in this role, you'll help influence their experience & help us continually evolve. This role will include:

• Using our computerised systems, you'll manage and process a range of pay affecting data which we will support you with to enable you to prioritise your work.
• Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employees experience.
• Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
• You will provide direct telephone support to internal departments and our clients organisations.

We are not going to shy away from saying this is ideally a job for someone who thrives in a active office environment. We're busy, working often to tight timescales and juggling multiple priorities - but for the right candidate, we know this will make the role even more exciting for you. So what can we offer you? Well as well as working for an award winning service and organisation, you will join a very strong and dedicated team who work so hard together and have fun along the way. The satisfaction of knowing you played your part in helping our workforce to look after our patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches. The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role.

• Input data to the various modules of the Payroll System accurately by the deadlines specified.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• e-file all documentation in accordance with departmental procedures.
• Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made.
• Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles.
• Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments.
• Distribute incoming mail, prepare outgoing mail for collection.
• Scan/photocopy documents accurately and to a good standard.
• Answer all telephone enquiries in an efficient and courteous manner.
• Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic.
• Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.