Employee Services Support Clerk

East Lancashire Hospitals Nhs Trust; Rishton; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Employee benefits

Job summary

East Lancashire Hospitals NHS Trust is seeking a proactive payroll administrator to join our Employee Services Payroll team. You will process pay data, ensure accurate entry into the ESR HR/Payroll system and support colleagues with a focus on excellent customer service.

The role emphasises strong IT skills, organization and effective communication within a busy NHS environment, working in an active office setting to meet tight deadlines.

Qualifications

• Experience with Microsoft Excel and Word.
• GCSE level or NVQ level 2 or equivalent experience.
• Excellent written and verbal communication skills.

Responsibilities

• Input data to payroll modules by deadlines.
• Identify discrepancies and refer for action.
• e-file documentation per procedures.
• Check expense claims for completeness and receipts.
• Create and amend vehicle records as needed.
• Resolve queries relating to payments with managers and staff.
• Answer telephone enquiries efficiently and courteously.
• Maintain effective communication with staff and external agencies.

Skills

Communication skills

IT skills

Organisational skills

Networking

Education

GCSE or NVQ2

Tools

Microsoft Excel

Microsoft Word

Job description

Job overview

The Employee Services Department consists of Payroll, Pension and Staff Benefits, our service is so important to our workforce and supports our colleagues to deliver patient care the best it can be, so we want someone fab to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us.

The vacancy is on the central team who support our payroll colleagues ensuring that service delivery is maintained. We don't need you to have experience, but we want someone who is bold, enthusiastic, has great systems/IT skills and is resourceful. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy environment.

Main duties of the job

It's fair to say this job is varied and two days will never be the same. You will support the Employee Services Payroll Officers by processing pay affecting information into the National ESR HR/Payroll system. As part of this role you will engage with a range of our workforce through various ways including face to face, telephone, emails and MS Teams therefore customer service is one of our key qualities in our team.

Understanding the employee experience is such a key driver in this role, you'll help influence their experience & help us continually evolve. This role will include:

• Using our computerised systems, you'll manage and process a range of pay affecting data which we will support you with to enable you to prioritise your work.
• Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employees experience.
• Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
• You will provide direct telephone support to internal departments and our clients organisations.

Working for our organisation

We are not going to shy away from saying this is ideally a job for someone who thrives in a active office environment. We're busy, working often to tight timescales and juggling multiple priorities - but for the right candidate, we know this will make the role even more exciting for you.

So what can we offer you? Well as well as working for an award winning service and organisation, you will join a very strong and dedicated team who work so hard together and have fun along the way. The satisfaction of knowing you played your part in helping our workforce to look after our patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.

Detailed job description and main responsibilities

The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role.

• Input data to the various modules of the Payroll System accurately by the deadlines specified.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• e-file all documentation in accordance with departmental procedures.
• Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made.
• Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles.
• Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments.
• Distribute incoming mail, prepare outgoing mail for collection.
• Scan/photocopy documents accurately and to a good standard.
• Answer all telephone enquiries in an efficient and courteous manner.
• Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic.
• Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.

Person specification

Knowledge & Experience

Essential criteria

• Aware of the concept and application of confidentiality
• Experience in working with Microsoft packages eg Excel and Word.

Desirable criteria

• Previous NHS employment
• Previous experience in an administrative role

Skills

Essential criteria

• Educated to GCSE standard or NVQ level 2 or appropriate experience
• Good written and verbal communication skills