Payroll Liaison Clerk

Bradford District Care NHS Foundation Trust; Saltaire; Sur place; GBP 23 000 - 27 000; Plein temps

Résumé du poste

Bradford District Care NHS Foundation Trust is seeking a Payroll Liaison Clerk to join our busy payroll team. You will respond to and resolve routine queries from managers, employees and third parties, providing a high quality customer focused payroll service.

The role requires strong communication skills, the ability to work to deadlines, and experience with payroll or HR customer service environments. It is a full-time, permanent position based at our New Mill Office in Saltaire, Bradford.

Qualifications

• Recent experience in a Payroll or HR Customer Service environment.
• Experience using service desk software and digital help desk systems.
• Ability to work to strict deadlines and prioritise ad-hoc workload.
• Experience using ESR or Oracle HR/Payroll systems.

Responsabilités

• Respond to and resolve routine queries from managers, employees, clients and third parties.
• Contribute to the wider payroll and pensions team by collaborating with the wider Payroll team.
• Act as first point of contact for Payroll and Pensions Service Desk.
• Process payroll and pensions related documents and uploads in accordance with statutory requirements and NHS terms.

Connaissances

Telephone communication

Verbal communication

Self-organisation

IT skills

Formation

GCSE (Maths & English)

Outils

ESR

Oracle HR/Payroll

Description du poste

Bradford District Care NHS Foundation Trust

Payroll Liaison Clerk

The closing date is 01 November 2026

An opportunity has arisen for an enthusiastic Payroll Clerk to join our busy and dynamic Payroll Team. As a Payroll Clerk you will be responsible for contributing to providing a high quality, customer focused payroll service along with your fellow Payroll colleagues.

Your primary focus will be responding to and resolving routine queries from managers, employees, clients and third parties. A large majority of your time will be spent being the first point of contact on the telephone and via email, so it is essential that you can demonstrate excellent verbal and written communication skills.

You will actively contribute to the wider payroll and pensions team by working in collaboration with the wider team, and keeping sound and up to date knowledge of departmental practices.

The ideal candidate will have previous experience in a Payroll or HR customer service environment, and will be familiar with using service desk/help desk systems. The ability to work to deadlines and prioritise an ad-hoc workload is also key to this role.

This is a full-time, permanent role, working Monday to Friday from our New Mill Office in Saltaire, Bradford.

Shortlisting: w/c 2nd Nov 26

Main duties of the job

• To contribute to a high quality, customer focused payroll service with the main job purpose of responding to and resolving routine queries from managers, employees, clients and third parties
• To actively contribute to the wider payroll and pensions team by working in collaboration with the wider Payroll team and keeping sound and up to date knowledge of departmental practices
• Act as first point of contact for Payroll and Pensions Service Desk
• To process payroll and pensions related documents and uploads in accordance with statutory requirements and NHS national terms and conditions of service

About us

Everything we do is underpinned by our core values: -

We Care - We act with respect and empathy, and always value difference

We Listen - We understand people's views and respond to their individual needs

We Deliver - We develop and provide excellent services and support our partners

We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefitsincluding :

Increase mileage rates for >4500

A wide range of health and wellbeing support packages

A range of internal and external development and learning opportunities

Plusmany more.

We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported toparticipatein training and toidentifyand implement sustainable quality improvement across all service areas and activities.

Job responsibilities

Right to Work in the UK

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.

Prior to your appointment you will be asked to provide confirmation of your right to work andresidein the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.

Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond theexpirationof your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.

As a condition of continuous employment, it essential youmaintainthe legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visaexpiration, revocation, or denial of renewal, mayimpactyour eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work statusimmediatelyand to provide necessary documentation for verification purposes. Failure to obtain or renew your visain a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Person Specification

Experience

• Recent experience/familiarity in a Payroll or HR Customer Service Environment
• Query resolution/problem solving using service desk software and digital help desk systems
• Ability to work to strict deadlines.
• Prior experience using the ESR or other Oracle-based HR and Payroll Systems

Knowledge

• General administrative processes and using a variety of digital systems
• Understanding of PAYE, National Insurance, and statutory legislation.

Skills

• Excellent telephone communication skills
• Excellent verbal communication skills (50% of this post will require you be the first point of contact on the telephone)
• Able to self-organise, effectively prioritising own workload
• Excellent IT skills, familiar with PC operating systems and applications (Microsoft Windows)

Qualifcations

• GCSE qualifications including Mathematics and English in Grades A-C

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bradford District Care NHS Foundation Trust