Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading customer service company in the UK seeks an Employee Relations Specialist to support HR teams. In this role, you will advise managers on complex employee relations issues and manage a full spectrum of ER cases. The ideal candidate will have strong UK employment law knowledge, excellent communication skills, and 2+ years of relevant experience. This position offers a chance to positively impact employee relations processes across the organization.

Benefits

Opportunity to influence employee relations delivery

Ongoing mentoring by ER Manager

Qualifications

• Proven experience in Employee Relations or HR role with complex casework.
• Strong knowledge of UK employment law, including the Equality Act.
• Excellent written and verbal communication skills.

Responsibilities

• Act as first contact for managers on complex employee relations matters.
• Support and manage cases across the Employee Relations spectrum.
• Assist with Employment Tribunal activities including conciliation.

Skills

Employee Relations

UK employment law knowledge

Communication skills

Negotiation skills

Empathy

Time management

Education

CIPD qualification or working towards

Job description

A leading customer service company in the UK seeks an Employee Relations Specialist to support HR teams. In this role, you will advise managers on complex employee relations issues and manage a full spectrum of ER cases. The ideal candidate will have strong UK employment law knowledge, excellent communication skills, and 2+ years of relevant experience. This position offers a chance to positively impact employee relations processes across the organization.