Employee Relations Consultant

Computershare UK; Skipton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company as an Employee Relations Consultant, where you will manage employee relations cases, provide expert advice, and support managers across the UK and Ireland. This role offers autonomy and the chance to develop your skills in a flexible work environment.

Benefits

Flexible work

Health and wellbeing rewards

Share purchase plan

Recognition awards

Qualifications

• Significant ER case management / litigation experience.
• Strong working knowledge of People policies and practices.

Responsibilities

• Provide comprehensive employee relations advice and coaching.
• Address all aspects of the employee lifecycle.
• Deliver clear, risk-based advice to managers.

Skills

Communication

Interpersonal Skills

Coaching

Organizational Skills

Job description

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Job Description

Employee Relations Case Manager

Location: Hybrid, Skipton North Yorkshire

Permanent

An exciting opportunity has become available to join Computershare Loan Services UK as an Employee Relations Case Manager.

In this position, you’ll be based in the Skipton office, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

This is a great opportunity to join the People function, specifically within the Computershare Loan Services (CLS) business in the UK. Reporting into the ER Team Manager you’ll be working with colleagues across the UK and Ireland.

This is a standalone role offering a great amount of autonomy to allow you to take ownership and manage your own workload. You’ll therefore need to be a self-starter and have a flexible approach towards your workload, being able to adapt and re-prioritise quickly.

If you are an established HR professional with significant case management experience, expert knowledge of UK Employment Law, people policies and practices then don’t miss out on this opportunity.

A role you will love

We’re seeking an experienced Employee Relations Case Manager, accountable for the provision of comprehensive employee relations advice and coaching to managers. You will provide support and expertise and participate in projects to improve the offering of Employee Relations.

Addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management you’ll support our People Managers and employees, across our UK & Ireland operations.

Seeing through multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Other Key Responsibilities

• Provide managers with support on employee concerns to ensure matters are resolved quickly and effectively and in compliance with the relevant CPU policies
• Ensure cases are escalated and referred to the relevant teams where matters are highly complex, or involve high risk, in line with agreed escalation matrices
• Maintain integrity of records and documentation required for employee relations issues
• Partner with legal department and external advisors to solve complex ER issues and keep abreast of the changing legal landscape to ensure these are effectively implemented into company policies and procedures
• Identify themes and trends in order to provide training and upskilling to our managers across our business units
• Produce and analyse ER related data, identifying solutions as necessary and contribute to related People Team and business orientated projects, providing ER subject matter expertise
• Provide or ensure delivery of specialist advice and coaching to managers and employees to implement Employee Relations processes and policies, ensuring there is alignment across the organisation and that jurisdictional compliance is ensured with all advice provided
• Provide advice and input into wider People policies, including where there is local variance

What will you bring to the role?

We’d expect you to have a strong working knowledge of People policies and practices, especially employment law and regulatory impacts with prior experience operating across the UK.

Passion and dedication is key to this role, as will be the ability to coach and upskill our managers, the focus being on fantastic customer service at all times.

You will be able to impart your knowledge but also further hone your skill set and develop yourself further, through the variety of work the role supports.

What else are we looking for?

• Significant ER case management / litigation experience
• Effective communication skills, with the ability to articulate information clearly and concisely both verbally and in written format
• Strong ethics and values, identifies with and strongly aligns to our culture
• Successfully established and developed strong, trust based, relationships at across all levels, through strong presence, gravitas, interpersonal and influencing skills
• Ability to work within remote teams and work collaboratively within a global environment
• Good knowledge of how a sizeable, commercial organisation works
• Experienced at working to tight deadlines and meeting or exceeding SLA’s
• Highly organised with a methodical approach and an eye for detail

It would be ideal if you were readily available.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

As a leading third-party mortgage service provider we work with lenders, administering and supporting millions of borrower requirements through their home ownership journey. We process, underwrite, and close new loans during the origination process as well as handling payments and day-to-day administrative tasks; working in Loan Services brings many different career opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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