Employee Relations Advisor

Poundland & Dealz; Walsall; Hybrid; GBP 33,000 - 42,000; Full time

Benefits offered by this job

10% discount card

Birthday day off

28 days holiday + banks

Annual bonus up to 10%

Free onsite parking

Wellbeing resources with Retail Trust

Staff discounts

Financial wellness support

Job summary

Poundland & Dealz is hiring an Employee Relations Advisor to join the People team at the Walsall Customer Support Centre. The role is hybrid and focuses on delivering expert employee relations guidance across our store network.

You will advise on absence, performance, grievance, disciplinary, and contractual queries, while producing precise casework documentation. You will identify trends, support continuous improvement, and help drive HR initiatives that enhance productivity and cost efficiency

Qualifications

• Strong experience in an Employee Relations Advisor role within a multi-sited, fast-paced environment.
• Proven experience managing a large employee relations caseload (absence, performance, grievance, disciplinary queries).
• Ability to prioritise high-volume workload with awareness of cost and risk implications.
• Strong communication skills with the ability to present recommendations confidently and business-like.

Responsibilities

• Provide expert HR policy guidance to the store network and Area Managers.
• Advise predominately by phone and email on all HR casework.
• Produce accurate HR casework documentation in line with SLAs.
• Highlight trends and propose continuous improvement opportunities.

Skills

Employee relations experience

Caseload management

Prioritisation under cost/risk

Communication skills

Continuous improvement mindset

Job description

We are looking for an Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis.

The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores and manage a high-volume employee relations caseload in accordance with Company policy, procedures and best practice.

As Employee Relations Advisor, you will:

• Provide consistent expert advice to the store network and Area Managers on HR policy and procedures.
• Advising predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary and contractual queries.
• To produce accurate HR casework documentation to a high standard in line with the service level agreement.
• In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.

We are looking with someone with:

• Strong experience of working in an Employee Relations Advisor role from within a multi-sited and fast-paced environment.
• Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
• Ability to prioritise high volume workload with an awareness of implication in respect of cost and risk.
• Strong communication skills with the ability to present recommendations in a confident and business-like manner.
• The ability to identify opportunities for continuous improvement that will impact on business performance, productivity and the development of HR within the business

We offer rewards that go beyond the payslip, including:

• 10% employee discount card with increased discount events over the year.
• Celebrate your birthday, you’ll get an extra day off for your birthday.
• 28 days holiday a year inc banks, rising by one day a year up to 33 days.
• Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
• Free parking onsite.
• We put wellbeing first through our partnership with Retail Trust which gives you and your family access to a fantastic range of resources.
• My Staff Shop, giving you an amazing number of discounts and shopping vouchers.
• For those unexpected moments, our partnership with stream enables you to access up to 50% of your monthly earned wages early, along with savings and financial advice.
• Training and development opportunities, we want you to grow your career with us, be that through one of the qualifications we offer or internal programmes, this role can be just the first step.
• Plus, life assurance, loyalty service awards and people's pension.

Bring your energy, teamwork, and get stuck in approach — and we’ll help you build your career with us!

We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.