Employee Benefits Administrator

Pavilion Recruitment Solutions; Cheltenham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Benefits Administrator for a full-time, hybrid role. This position is integral to the Employee Benefits team, focusing on customer service, data management, and compliance. As the first point of contact for clients, you will ensure accurate data handling and support various benefit schemes. Ideal candidates will possess strong administrative and communication skills, with a commitment to teamwork and continuous improvement. Join this dynamic team to make a significant impact in the world of employee benefits and enjoy a collaborative work environment.

Qualifications

• Experience in administration, preferably in pensions or employee benefits.
• Understanding of FCA compliance is an advantage.

Responsibilities

• Act as a key contact for clients and product providers via phone and email.
• Maintain and update client/member data accurately and timely.
• Process payroll and scheme renewals; support scheme setup and reporting.

Skills

Administrative Skills

Communication Skills

Data Management

Teamwork

Attention to Detail

Education

Experience in Administration

Understanding of FCA Compliance

Tools

Intelligent Office Software

Job description

This is a full-time, hybrid administration role supporting the Employee Benefits (EB) team, with responsibilities across customer service, EB administration, data management, compliance, and office duties.

The role involves being the first point of contact for clients and internal teams, maintaining accurate data, managing pension and health/risk/wellbeing schemes, and supporting client relationships and service delivery.

Strong administrative and communication skills are essential, with an emphasis on teamwork, accountability, and continuous improvement.

Key Responsibilities:

• Act as a key contact for clients and product providers via phone and email.
• Maintain and update client/ member data accurately and timely.
• Process payroll and scheme renewals; support scheme setup and reporting.
• Adhere to FCA regulations and internal compliance procedures.
• Provide general office and administrative support.

Requirements:

• Experience in administration, preferably in pensions or employee benefits.
• Good communication and data accuracy.
• Understanding of FCA compliance is an advantage.
• Experience with Auto Enrolment and Intelligent Office software is desirable.

Key Attributes:

• Organised, accountable, and detail-oriented.
• Collaborative, inquisitive, and adaptable.
• Honest, respectful, and customer-focused.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

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