Employee Benefits Account Manager

Howden; England; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Howden is seeking a dedicated account management professional to maintain a portfolio of UK SME clients, delivering high-quality service across group risk and group health benefits. You will collaborate with a consultant, handle renewals, quotes, onboarding, and data preparation, ensuring timely communications and accurate reports.

You will build on your knowledge to manage multinational/UK benefits strategies, participate in M&A data work, and maintain compliance within the firm.

Qualifications

• Minimum of 3 years Employee Benefits experience from either a large insurer or similar consultancy practice.
• Strong technical understanding of employee benefits design and products across group healthcare and Group Risk.
• Proven experience of providing quality support and building credible client relationships.
• Evidence of using an internal client relationship management database.
• Ability to prioritise, organise and carry out tasks within deadlines.
• Strong IT skills - Microsoft Word, Excel, PowerPoint and Outlook.
• Strong decision-making ability and time management skills.
• Excellent attention to detail and being process driven.
• Ability to communicate clearly and concisely via email, video call, phone or face to face.
• Proactive and team player.
• Hold professional qualifications GR1 and/or IF7 preferred but not essential.

Responsibilities

• Managing a portfolio of UK SME clients, working alongside a consultant and providing day to day support of client accounts across a range of group risk and group healthcare.
• Direct contact with clients to resolve queries, support relationship development and ensure timely delivery of services.
• Obtaining and managing information relating to the client's existing benefits and sourcing the appropriate information to carry out any necessary analysis.
• Liaising with insurance providers to organise renewal exercises in a timely manner and obtaining quotes from the market.
• Obtaining new business quotations and supporting the market review process and end to end onboarding of new business clients.
• Manage and prepare client data for reports and to issue to providers.
• Working with clients on their benefits strategy to ensure it aligns with their business strategy.
• Merger & Acquisition data gathering, analysis and report writing.
• Client liaison regarding communication of benefits, paperwork completion e.g., Application forms.
• Producing draft renewal recommendation reports.
• Managing client membership changes in a timely manner.
• Contributing towards internal provider panel maintenance, including provider feedback.
• Ensuring the back-office system is maintained with relevant client/ plan information and appropriate management of the scheme tasks including proactive follow up with clients and keeping you consultant updated at all times.
• Supporting the maintaining of compliance documents and processes within the firm.
• From time-to-time employees in this role may be required to travel.
• Any other duty as required by the line manager commensurate with the post.

Skills

Client relationship management

Time management

Attention to detail

Clear communication

Proactive team player

Education

GR1

IF7

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Howden is seeking a dedicated account management professional to maintain a portfolio of UK SME clients, delivering high-quality service across group risk and group health benefits. You will collaborate with a consultant, handle renewals, quotes, onboarding, and data preparation, ensuring timely communications and accurate reports.

You will build on your knowledge to manage multinational/UK benefits strategies, participate in M&A data work, and maintain compliance within the firm.