Pensions Client Success & Growth Manager

BW Career Site 1; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive annual bonus

Life assurance - 4x salary

Income protection - 75% for up to five

Private medical insurance

Pension scheme - 5% employee / 10% er

25 days annual leave (27 after 5 years

Howden Flexible benefits

Career development opportunities

Job summary

Howden is seeking a Client Relationship Manager to join our Pension Administration practice. The role is permanent and hybrid, based from our UK offices. You will manage client relationships, build trust, and provide guidance and support to ensure delivery of administration services.

You will engage in client representation, consultancy on pension administration, and fee negotiations while supporting growth initiatives and cross-selling opportunities within the client portfolio.

Qualifications

• Some previous client facing experience within an organisation administering pension schemes.
• Pensions administration knowledge (Defined Benefit) and an ability to act as a subject matter expert on administration issues.
• PMI or related business qualifications with a recognised professional body, preferably APMI / FPMI (or equivalent) is desirable, but not essential

Responsibilities

• Managing and strengthening client relationships with a portfolio of established and new clients.
• Managing client budgets and fee proposals and delivery of work within agreed costs; and using resources effectively, to prioritise and deliver client deliverables as well as internal obligations.
• Client Representation and Consultancy: Developing a deep understanding of all pension administration matters providing pensions consultancy support, technical guidance on administration issues, and negotiating fees with clients.
• Mitigating and managing complaints, leading negotiations as required.
• With the support of your line manager, identifying opportunities for service expansion and raising awareness of the firm’s wider offerings with clients, cross selling, and revenue growth, while also recognising and mitigating emerging risks.
• Supporting business development and client retention strategies as required.
• Developing a presence and profile at industry events and play a role in promoting the firm within the pensions industry
• Providing support to Senior CRMs to gain experience and knowledge in specialised areas.
• Hosting and leading client meetings, confident presenting reports and proposals, and solving problems with a comprehensive approach.
• Ensuring client satisfaction using MI, supporting and implementing information security procedures, and keeping clients informed of legislative changes.

Skills

Client facing experience

Pensions knowledge

Communication skills

Team player

Presentation skills

Education

PMI / FPMI qualification

Job description

Howden is seeking a Client Relationship Manager to join our Pension Administration practice. The role is permanent and hybrid, based from our UK offices. You will manage client relationships, build trust, and provide guidance and support to ensure delivery of administration services.

You will engage in client representation, consultancy on pension administration, and fee negotiations while supporting growth initiatives and cross-selling opportunities within the client portfolio.