Empathetic Claims Phone Agent | Mon–Fri Support

Animal Friends Pet Insurance Ltd; United Kingdom; Remoto; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 holiday days (plus your birthday)

Health care cash plan

Pension

Wellbeing support

Pet insurance discount

Descrizione del lavoro

Animal Friends Pet Insurance Ltd is seeking a Claims Phone Agent to join the Claims Team in the United Kingdom. The role supports customers from initial claim through final resolution, handling calls, emails, and live chats with care and accuracy.

Working 37.5 hours per week, Monday to Friday, 9:00–17:00, with a 4-week induction starting 18 January. Competitive benefits include a salary of £25,300 per annum and holiday entitlement.

Competenze

• Experience in a remote or contact centre environment.
• Strong communication skills with empathy.
• Ability to manage high call volumes and repetitive tasks.
• Proficient with Microsoft Office and databases.
• Experience in or understanding of insurance claims is a plus.

Mansioni

• Be the first point of contact for customers making a claim by phone, live chat, or email.
• Offer guidance and real-time support across all stages of the claims process.
• Support pet parents in emotional and sensitive situations, including bereavement.
• Collaborate with colleagues in Technical, Offshore, and Operational areas.
• Continuously improve the claims process by sharing insights and the customer voice.

Conoscenze

Remote/centre experience

Empathy & communication

High call-volume handling

Computer literacy

Insurance claims knowledge

Strumenti

Microsoft Office

Databases

Descrizione del lavoro

Animal Friends Pet Insurance Ltd is seeking a Claims Phone Agent to join the Claims Team in the United Kingdom. The role supports customers from initial claim through final resolution, handling calls, emails, and live chats with care and accuracy.

Working 37.5 hours per week, Monday to Friday, 9:00–17:00, with a 4-week induction starting 18 January. Competitive benefits include a salary of £25,300 per annum and holiday entitlement.