Member Care Claims Advisor (Hybrid)

Benenden Hospital Trust; York and North Yorkshire; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

Hybrid working

32 days holiday including bank holiday

Job summary

Benenden Health is seeking a Customer-focused Contact Centre Advisor to support members via telephone, providing guidance and compassionate assistance.

You'll handle a wide range of enquiries, manage sensitive conversations with empathy, record information accurately, and escalate where appropriate in a busy hybrid environment with training and career development opportunities in York.

Qualifications

• Demonstrates empathy and professionalism in diverse member conversations.
• Excellent communication and listening skills with clear, confident phone manner.
• Ability to build rapport quickly and handle sensitive situations with care.

Responsibilities

• Support members with a wide range of enquiries over the phone.
• Help members understand services and support available to them.
• Listen actively to understand circumstances and provide appropriate guidance.
• Record information accurately using our systems.

Skills

Empathy

Communication

Active listening

Telephone handling

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Benenden Health is seeking a Customer-focused Contact Centre Advisor to support members via telephone, providing guidance and compassionate assistance.

You'll handle a wide range of enquiries, manage sensitive conversations with empathy, record information accurately, and escalate where appropriate in a busy hybrid environment with training and career development opportunities in York.