Hybrid Claims Support Administrator

NHS Resolution; Leeds; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

27 days annual leave

Flexible working

Career development

Job summary

NHS Resolution in Leeds is seeking Claims Assistants to join the Claims Support Service. You will deliver essential administrative support across the claims life cycle, handling diary management, correspondence, and enquiries to help case managers progress toward timely resolutions.

This role offers hybrid or homeworking from Leeds, with training and development opportunities in a collaborative, inclusive environment that values accuracy, data quality, and patient care.

Qualifications

• Excellent written and verbal communication skills.
• Confidence with phone and email enquiries.
• Ability to work collaboratively in a team.
• Ability to handle sensitive information and maintain confidentiality.
• Intermediate IT skills and experience with bespoke databases.
• Strong attention to detail and accuracy.
• Ability to take ownership of tasks and manage them end-to-end.

Responsibilities

• Diary management.
• Sending/receiving/reviewing correspondence from stakeholders.
• Responding to emails and in-person inquiries.
• Using claims management system.
• Email/shared mailbox management.

Skills

Excellent communication

Phone & email confidence

Team collaboration

Confidentiality

IT proficiency

Attention to detail

Task ownership

Tools

Claims management system

Job description

NHS Resolution in Leeds is seeking Claims Assistants to join the Claims Support Service. You will deliver essential administrative support across the claims life cycle, handling diary management, correspondence, and enquiries to help case managers progress toward timely resolutions.

This role offers hybrid or homeworking from Leeds, with training and development opportunities in a collaborative, inclusive environment that values accuracy, data quality, and patient care.