Legal Claims Advisor

Pertemps Bond; West Yorkshire; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Private healthcare

Travel loans

Enhanced pension contributions

Perkbox discounts and rewards

Zusammenfassung

Pertemps Bond in Huddersfield is seeking a Legal Claims Advisor to join a fast-paced, customer-focused team. You will be the first point of contact for individuals starting a personal injury claim, gathering information and guiding customers through the initial claims journey with empathy and professionalism.

In this role you will handle calls, update case management systems, support legal teams with administrative tasks, and contribute to a high-quality service.

Qualifikationen

• Experience handling telephone-based customer calls and inquiries.
• Excellent communication and listening skills.
• Ability to gather detailed information and verify facts.
• Interest in the legal sector and helping customers.

Aufgaben

• Handling inbound and outbound customer calls.
• Taking detailed information regarding potential claims.
• Assessing claim viability against established criteria.
• Updating case management systems accurately.
• Supporting customers through the initial claims process.
• Liaising with internal teams for smooth progression.
• Providing professional, empathetic service at all times.
• Assisting legal teams with administrative tasks.

Kenntnisse

Customer service

Communication

Empathy

Attention to detail

Teamwork

Willingness to learn

Tools

Case management software

Jobbeschreibung

Legal Claims Advisor

Huddersfield | £25,000 + Excellent Benefits | Full-Time Permanent

Are you a confident communicator who enjoys helping people and delivering outstanding customer service? We're recruiting for an award winning, growing and well-established legal services organisation seeking a Legal Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.

The Opportunity

As a Legal Claims Assistant, you'll be the first point of contact for individuals looking to begin a personal injury claim. You'll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey. This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

Key Responsibilities

• Handling inbound and outbound customer calls
• Taking detailed information regarding potential claims
• Assessing claim viability against established criteria
• Accurately updating case management systems
• Supporting customers throughout the initial claims process
• Liaising with internal teams to ensure smooth claim progression
• Providing a professional, empathetic and customer-focused service at all times
• Supporting legal teams with administrative tasks where required

What We're Looking For

• Previous experience handling customer calls is essential
• Experience within a fast-paced customer service environment is advantageous
• Excellent communication and listening skills
• Strong attention to detail and organisational abilities
• Ability to build rapport and demonstrate empathy with customers
• Positive attitude with a willingness to learn and develop
• Genuine interest in helping customers
• An interest within the legal sector

About You

• Experience in a customer service role
• Take pride in delivering high-quality work
• Have geniune interest and empathy with customers
• Treat colleagues and customers with respect
• Act with honesty and integrity
• Put customer experience at the heart of everything you do
• Enjoy working collaboratively as part of a team

What's in it for you?

• Starting salary of £25,000
• Private healthcare support covering a range of wellbeing expenses
• Interest-free travel loans
• Enhanced company pension contributions
• Perkbox discounts and rewards platform
• 25 days annual leave plus bank holidays
• Additional loyalty leave for long service (up to 28 days)
• Buy and sell holiday scheme
• Paid birthday leave every year
• Staff social events and social club
• Employee referral bonus scheme
• Ongoing training, coaching and career development opportunities
• Clear progression pathways within a growing organisation

Why Apply?

This is more than just a job – it's an opportunity to join a business that values its people, supports career development and provides a genuine pathway for progression. Whether you're looking to build upon your customer service experience or take your first step into the legal sector, this role offers the training, support and opportunities to help you succeed.