Empathetic Claims Assistant — Growth & Training
First4Lawyers Limited
14 days+
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Job summary
A leading law firm in Huddersfield is seeking a Claims Assistant to join their team. This role involves providing empathetic support to customers initiating personal injury claims. The ideal candidate will possess at least 5 GCSEs, including Maths and English, and have experience in customer service. The position is full-time with a starting salary of £24,000 and offers various employee benefits including private healthcare and a pension scheme. If you're looking for a rewarding career in law, apply now!
Qualifications
- 5 GCSEs minimum including Maths and English are essential.
- Experience in a fast-paced customer-centric environment is desirable.
- Essential experience in handling customer calls.
Responsibilities
- Receive inbound claim enquiries via telephone.
- Handle inbound and outbound customer calls.
- Update the case management system accurately.
- Assess the potential success of the claim.
- Communicate proactively with customers.
- Assist Fee Earners with tasks as required.
Skills
Empathetic communication
Customer service experience
Ability to assess claims
Education
Minimum of 5 GCSEs including Maths and English
Job description
A leading law firm in Huddersfield is seeking a Claims Assistant to join their team. This role involves providing empathetic support to customers initiating personal injury claims. The ideal candidate will possess at least 5 GCSEs, including Maths and English, and have experience in customer service. The position is full-time with a starting salary of £24,000 and offers various employee benefits including private healthcare and a pension scheme. If you're looking for a rewarding career in law, apply now!
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