Empathetic Funeral Services Coordinator

Life Services Group

High Wycombe

Hybrid

GBP 24,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Time off up to 25 days
Annual bonus up to £300–£500
Funeral Plan commission up to £2,000 O
Pension 4% matched
Life assurance 2x salary
Employee Assistance Programme
Training & development
On-site parking

Job summary

G Smith Funeral Directors in High Wycombe is seeking a Funeral Service Specialist (Level One) to be the first point of contact for families, offering reassurance and coordinating funeral arrangements with care and professionalism.

Based at the High Wycombe branch, you will run day-to-day operations, support families, liaise with suppliers, and help guide families through Funeral Plans while upholding Dignity's standards.

Qualifications

  • Empathy and calm demeanor in sensitive situations.
  • Experience in customer service, care, or admin (training provided).
  • Strong communication, organisation and admin skills; comfortable with paperwork.

Responsibilities

  • Support families with empathy and professionalism.
  • Arrange funerals meeting family wishes and legal requirements; present products clearly.
  • Oversee day-to-day branch operations, including admin and presentation.

Skills

Empathy & compassion
Customer service
Communication
Administration
Driving (desirable)

Tools

IT systems
Microsoft Office

Job description

G Smith Funeral Directors in High Wycombe is seeking a Funeral Service Specialist (Level One) to be the first point of contact for families, offering reassurance and coordinating funeral arrangements with care and professionalism.

Based at the High Wycombe branch, you will run day-to-day operations, support families, liaise with suppliers, and help guide families through Funeral Plans while upholding Dignity's standards.

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