Empathetic Front Desk Lead - Brighton - Litigation Firm

Helix Law; Cupar Muir; On-site; GBP 22,500 - 27,500; Full time

Job summary

A growing litigation firm in Brighton is seeking a professional receptionist to be the first point of contact for clients. You will manage incoming calls, triage enquiries, and maintain call records while providing a positive first impression of the firm. The ideal candidate is calm, organised, and has excellent communication skills. A supportive environment with opportunities for growth is offered, alongside a salary of £25,000 per annum.

Qualifications

• Excellent telephone manner and communication skills.
• Calm, professional, and empathetic communication with clients.
• Strong organisational skills and attention to detail.
• Ability to manage a high volume of calls.
• Reliable, punctual, and professional in presentation.

Responsibilities

• Answer incoming calls professionally and empathetically.
• Triage incoming enquiries and route calls appropriately.
• Capture accurate messages when necessary.
• Escalate urgent matters for timely resolution.
• Maintain organised call records.
• Provide a professional first impression of the firm.
• Contact suppliers and clients to update account details.
• Carry out general administrative tasks.

Skills

Excellent telephone manner

Communication skills

Organisational skills

Attention to detail

Empathy

Job description

A growing litigation firm in Brighton is seeking a professional receptionist to be the first point of contact for clients. You will manage incoming calls, triage enquiries, and maintain call records while providing a positive first impression of the firm. The ideal candidate is calm, organised, and has excellent communication skills. A supportive environment with opportunities for growth is offered, alongside a salary of £25,000 per annum.