Customer Service Representative

Helix Law; Cupar Muir; On-site; GBP 22,500 - 27,500; Full time

Job summary

A growing litigation firm in Brighton is seeking a professional receptionist to be the first point of contact for clients. You will manage incoming calls, triage enquiries, and maintain call records while providing a positive first impression of the firm. The ideal candidate is calm, organised, and has excellent communication skills. A supportive environment with opportunities for growth is offered, alongside a salary of £25,000 per annum.

Qualifications

• Excellent telephone manner and communication skills.
• Calm, professional, and empathetic communication with clients.
• Strong organisational skills and attention to detail.
• Ability to manage a high volume of calls.
• Reliable, punctual, and professional in presentation.

Responsibilities

• Answer incoming calls professionally and empathetically.
• Triage incoming enquiries and route calls appropriately.
• Capture accurate messages when necessary.
• Escalate urgent matters for timely resolution.
• Maintain organised call records.
• Provide a professional first impression of the firm.
• Contact suppliers and clients to update account details.
• Carry out general administrative tasks.

Skills

Excellent telephone manner

Communication skills

Organisational skills

Attention to detail

Empathy

Job description

Helix Law is a busy and growing litigation firm based in the heart of Brighton. We are looking for a professional, personable, and highly organised receptionist to be the first point of contact for clients and prospective clients contacting the firm.

This is a key front-of-house role where you will represent Helix Law’s values through every interaction.

The Role

• Answer incoming calls from clients and prospective clients in a professional and empathetic manner
• Triage incoming enquiries and route calls to the appropriate team member
• Capture accurate and detailed messages when required
• Escalate urgent matters promptly to ensure timely resolution
• Maintainclear, organised and up‑to‑date call records
• Provide a professional and positive first impression of the firm at all times
• Contact suppliers and clients to verify or update account details
• Carry out general administrative tasks to support the wider team

We are looking for someone who:

• Has excellent telephone manner and communication skills
• Is calm, professional, and empathetic — particularly when speaking to clients involved in litigation
• Has strong organisational skills and attention to detail
• Canconfidently manage a high volume of calls
• Is reliable, punctual, and professional in presentation
• Previous experience in a customer service, call handling, or receptionist role is desirable

Experience in a legal environment is helpful but not essential — full training will be provided.

What We Offer

• Salary of £25,000 per annum
• Central Brighton office location
• Supportive and professional working environment
• Opportunity to be part of a respected and growing litigation firm