Empathetic Customer Support Specialist — Hybrid

Intrum; Reigate; Híbrido; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work pattern

33 days holiday including bank hols

Gadget schemes

Contributory workplace pension

Birthday day

Private medical insurance

Life assurance

Descripción de la vacante

Intrum is seeking Customer Support Representatives in the United Kingdom to assist customers facing financial difficulty with empathy and clear guidance. You will handle varied accounts, offer personalized repayment options, and ensure compliant, fair outcomes in a fast-paced, hybrid work environment.

You will communicate with care, build trust with customers, and use AI-assisted tools to provide relevant information and next-best actions during conversations.

Formación

• Customer service experience preferred; transferable skills accepted.
• Ability to communicate with care and empathy.
• Excellent English literacy and numeracy.
• Willingness to work shifts and hybrid commute.
• Resilience to handle challenging conversations.

Responsabilidades

• Speak with customers about financial difficulty and offer tailored repayment plans.
• Handle calls for various accounts and investigate debt details.
• Provide transparent, personalized service to reduce customer debt.
• Ensure compliance with Consumer Duty requirements.
• Utilize AI-assisted tools to access information during conversations.

Conocimientos

Customer service

Empathy

Communication skills

Problem solving

Resilience

Herramientas

AI tools

Descripción del empleo

Intrum is seeking Customer Support Representatives in the United Kingdom to assist customers facing financial difficulty with empathy and clear guidance. You will handle varied accounts, offer personalized repayment options, and ensure compliant, fair outcomes in a fast-paced, hybrid work environment.

You will communicate with care, build trust with customers, and use AI-assisted tools to provide relevant information and next-best actions during conversations.