Empathetic Customer Advisor | Community & Care Journeys

Colten Care; Bournemouth; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Uniform provided

Excellent inductions & training

Real career progression opportunities

Annual pay review

Meals on duty

Pension scheme

Background checks at no cost

Job summary

Colten Care is seeking a Customer Advisor at Canford Chase in Poole to nurture inquiries into sales and ensure outstanding customer experience. You will handle show rounds, engage with local communities and support promotional activities while collaborating with the Home Manager to provide a welcoming journey for families navigating the care pathway.

The role requires empathy, professionalism, and the ability to multi-task across sales and customer service responsibilities, with flexibility to

Qualifications

• Experience in a sales environment providing a high level of customer service.
• Able to work empathetically with older adults and families.
• Professional, proactive and able to multi-task in a fast-paced setting.

Responsibilities

• Nurture quality leads into sales to maintain high occupancy.
• Provide a warm welcome to enquirers, guiding them from initial contact to settling into care.
• Assist with show rounds for customers and professionals and support local community activities.

Skills

Sales experience

Customer service

Empathy

Organised

Multi-tasking

Tools

Microsoft Office

CRM

Job description

Colten Care is seeking a Customer Advisor at Canford Chase in Poole to nurture inquiries into sales and ensure outstanding customer experience. You will handle show rounds, engage with local communities and support promotional activities while collaborating with the Home Manager to provide a welcoming journey for families navigating the care pathway.

The role requires empathy, professionalism, and the ability to multi-task across sales and customer service responsibilities, with flexibility to