Customer Advisor - Poole, Dorset

Colten Care; Poole; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Uniform provided

Excellent inductions

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks

Job summary

Colten Care in Poole is seeking a Customer Advisor to nurture quality leads into sales and maintain high occupancy while delivering an outstanding customer experience. You will engage with families and professionals, guiding them from initial contact to settling into their new home.

You’ll work with the Home Manager and team to provide a professional, empathetic journey for enquirers. Driving locally, you’ll be an ambassador for Colten Care within the community.

Qualifications

• Experience using Microsoft Office and CRM systems.
• Full driving licence and own car for community travel.
• Proven sales and customer service track record.

Responsibilities

• Nurture quality leads into sales to maintain high occupancy.
• Provide a warm welcome to enquirers over the phone or in person.
• Support local promotional activities and events and represent Colten Care in the community.
• Act as an ambassador for Colten Care in all interactions.

Skills

Empathetic

Sales experience

Customer service

Organised

Self-motivated

Multi-tasking

Tools

CRM

Microsoft Office

Job description

We’re looking for an empathetic and driven Customer Advisor to join the team at Canford Chase in Poole, BH13 6EU

You’ll ensure your home maintains high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home team to provide a professional ‘warm welcome’ to enquirers whether over the phone or in person, helping them navigate the journey into care from that initial contact through to enabling their loved one to settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

About you

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments with an ability to multi-task.

You’ll be literate and numerate with experience of the Microsoft Office suite and CRM. You’ll be a car driver and own your own car, as you’ll be out and about in the community during the working week.

Essential requirement- Business insurance is essential due to travel during work hours

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Uniform provided

Excellent inductions, training and ‘on the job’ support

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks on duty