Customer Advisor

Colten Care; Bournemouth; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Uniform provided

Excellent inductions & training

Real career progression opportunities

Annual pay review

Meals on duty

Pension scheme

Background checks at no cost

Job summary

Colten Care is seeking a Customer Advisor at Canford Chase in Poole to nurture inquiries into sales and ensure outstanding customer experience. You will handle show rounds, engage with local communities and support promotional activities while collaborating with the Home Manager to provide a welcoming journey for families navigating the care pathway.

The role requires empathy, professionalism, and the ability to multi-task across sales and customer service responsibilities, with flexibility to

Qualifications

• Experience in a sales environment providing a high level of customer service.
• Able to work empathetically with older adults and families.
• Professional, proactive and able to multi-task in a fast-paced setting.

Responsibilities

• Nurture quality leads into sales to maintain high occupancy.
• Provide a warm welcome to enquirers, guiding them from initial contact to settling into care.
• Assist with show rounds for customers and professionals and support local community activities.

Skills

Sales experience

Customer service

Empathy

Organised

Multi-tasking

Tools

Microsoft Office

CRM

Job description

Customer Advisor

Salary: £36,000

40 hours per week

Introduction

We’re looking for an empathetic and driven Customer Advisor to join the team at Canford Chase in Poole, BH13 6EU

You’ll ensure your home maintains high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home team to provide a professional ‘warm welcome’ to enquirers whether over the phone or in person, helping them navigate the journey into care from that initial contact through to enabling their loved one to settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

About you

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self‑motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast‑paced environments with an ability to multi‑task.

You’ll be literate and numerate with experience of the Microsoft Office suite and CRM. You’ll be a car driver and own your own car, as you’ll be out and about in the community during the working week.

Essential requirement- Business insurance is essential due to travel during work hours

About Colten Care

We’re an award‑winning, family‑owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

• Uniform provided
• Excellent inductions, training and ‘on the job’ support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Contributory pension scheme
• Background checks at no cost to you.