Empathetic Collections Specialist — Hybrid

Anderson Knight Limited; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave including public

Birthday leave

Discretionary bonus scheme

Pension contribution up to 15%

Private medical insurance and eyecare

Hybrid working after training

Job summary

Anderson Knight is recruiting a Collections Advisor in Glasgow to support customers with payment arrangements, leveraging strong communication and empathy. The role blends in-person and hybrid working after training, with a salary of £26,000 and a 35-hour week.

Applicants with collections or financial services experience are beneficial, but a solid customer service background and a genuine desire to help customers will also be considered. Flexibility for 1 in 4 weekends is noted.

Qualifications

• Strong customer service and communication skills.
• Experience in collections or financial services is beneficial but not required.
• Ability to handle sensitive conversations professionally and empathetically.
• High attention to detail and accuracy.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Contact customers who have fallen behind with payments, ensuring every interaction is handled professionally, respectfully, and in line with company procedures.
• Manage both inbound and outbound calls to gain an understanding of customers’ circumstances and agree appropriate repayment arrangements.
• Conduct income and expenditure assessments to identify affordable and sustainable solutions.
• Maintain accurate and detailed records of customer conversations, agreements, and actions taken.
• Achieve individual and team performance objectives while delivering positive outcomes for customers.

Skills

Customer service

Communication skills

Active listening

Empathy

Job description

Anderson Knight is recruiting a Collections Advisor in Glasgow to support customers with payment arrangements, leveraging strong communication and empathy. The role blends in-person and hybrid working after training, with a salary of £26,000 and a 35-hour week.

Applicants with collections or financial services experience are beneficial, but a solid customer service background and a genuine desire to help customers will also be considered. Flexibility for 1 in 4 weekends is noted.