Emergency Response Call Handler — Calm Under Pressure

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 24,000 - 28,000; Full time

Job summary

East of England Ambulance Service NHS Trust is seeking dedicated Call Handlers to cover 12-hour shifts from Monday to Sunday, with a mix of day and night hours. Full-time positions are available.

Training and mentoring are provided; no clinical experience is required, but two Level 2 qualifications (one English) are expected before interview. You will handle 999 calls in the Emergency Operating Centre, using dispatch and triage software to determine responses.

Qualifications

• Ability to listen and respond quickly and accurately.
• Strong calm communication under distress.
• Customer service skills essential for challenging callers.

Responsibilities

• Answer 999 calls in a timely manner.
• Use the triage software to determine the category of response.
• Be polite, courteous and respectful to patients, callers and peers.

Skills

Listening skills

Calm under pressure

Customer service

Attention to detail

Education

Two Level 2 qualifications (GCSE 4/C or Functional Skills) including English

Tools

Computer Aided Dispatch system

Clinical triage software

Job description

East of England Ambulance Service NHS Trust is seeking dedicated Call Handlers to cover 12-hour shifts from Monday to Sunday, with a mix of day and night hours. Full-time positions are available.

Training and mentoring are provided; no clinical experience is required, but two Level 2 qualifications (one English) are expected before interview. You will handle 999 calls in the Emergency Operating Centre, using dispatch and triage software to determine responses.