Emergency Call Triage Operator - 12-Hour Shifts

East of England Ambulance Service; Chelmsford, Bulwell; On-site; GBP 21,000 - 25,000; Full time

Job summary

East of England Ambulance Service is seeking Call Handlers to work 12 hour shifts from Monday to Sunday, including day and night shifts. You will answer 999 calls at the Emergency Operating Centre, use the clinical triage software, and communicate calmly with patients and callers.

No clinical experience is required; full-time training is provided. Applicants must have two Level 2 qualifications, one in English, and strong verbal and written communication skills.

Qualifications

• Two Level 2 qualifications, one of which must be in English
• Strong verbal and written communication skills
• Ability to work on own initiative and manage multiple tasks
• Remain calm under pressure and provide compassionate support
• Team-oriented with high performance standards

Responsibilities

• Answer 999 calls at the Emergency Operating Centre in a timely manner
• Utilise clinical triage software to determine appropriate response
• Maintain politeness and professionalism with patients and colleagues
• Complete required pre-employment checks and undergo full employment checks if applicable

Skills

Verbal communication

Written communication

Calm under pressure

Team collaboration

Initiative

Education

Two Level 2 qualifications (English required)

Job description

East of England Ambulance Service is seeking Call Handlers to work 12 hour shifts from Monday to Sunday, including day and night shifts. You will answer 999 calls at the Emergency Operating Centre, use the clinical triage software, and communicate calmly with patients and callers.

No clinical experience is required; full-time training is provided. Applicants must have two Level 2 qualifications, one in English, and strong verbal and written communication skills.