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Yorkshire Ambulance Service NHS Trust; Newton Hill, Skelton-in-Cleveland; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27 days annual leave (33 with service)

Contributory Pension

Car lease and salary sacrifice schemes

Employee assistance and counselling

Career progression and development

Job summary

Yorkshire Ambulance Service NHS Trust is seeking Emergency Health Advisors to answer 999/Non‑Emergency calls in our Emergency Operations Centre in Wakefield and York. You will provide urgent advice, support response teams, and manage bookings for patient transfers, with training and career progression opportunities.

We value flexible rotas, offer a paid 12‑week training program, and promote a supportive environment to deliver rapid, compassionate care to patients in urgent situations.

Qualifications

• Minimum 5 GCSEs at C or above including English.
• NVQ Level 3 in a relevant subject is acceptable.
• Customer service or admin experience is welcome.
• Able to work flexible shifts and unsocial hours.

Responsibilities

• Answer Emergency and Non-Emergency calls within the EOC.
• Provide appropriate advice to care for the patient until the ambulance arrives.
• Take emergency calls from the Police and Fire Services.
• Take bookings from Health Care Professionals for patient transfers.
• Inform Police, Fire and other agencies about incidents.
• Assist ambulance crews with information and directions as needed.

Skills

Customer service

Communication skills

Flexibility & adaptability

Teamwork

Education

GCSEs (5 at C or above) including English

NVQ Level 3 in a relevant subject

Job description

EOC Emergency Health Advisor | Yorkshire Ambulance Service NHS Trust

Company:

Company: Yorkshire Ambulance Service NHS Trust

Hours:

Hours: Part-time

Location:

Location: Wakefield WF2 0XQ & York YO30 1XW, WF2 0XQ

Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.

At Yorkshire Ambulance Service we are a progressive employer with opportunities for staff to develop and progress.

Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full-time and part-time roles with flexible shift patterns to suit your lifestyle.

Starting salary £25,760 rising to £27,476 after 2 years pro rata for part-time

Shift allowance up to £429 per month gross for unsocial hours pro rata for part-time

Progression to Enhanced Emergency Health Advisor

After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

Unsocial Hours Allowance Applies To

Saturdays midnight to midnight

Weekdays after 8pm and before 6am

All day Sundays and Public Holidays

Why Join Us

Make a real difference supporting patients in urgent situations whether guiding CPR delivering a baby or assisting with non emergency calls.

Enjoy a meaningful career where every day brings new challenges.

Locations

Emergency 999 Operations Centres are based in Wakefield and York

Training

We offer comprehensive, paid full time training and you don't need a clinical background in order to apply. Training is 12 weeks full time.

As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

We offer a range of full and part-time rotas - please see attached rota pack.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.

Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.

Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.

This advert closes on Wednesday 26 Aug 2026