Inbound Customer Support Specialist — Emergency Response

Lloyd Recruitment - Epsom; Leatherhead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Free parking onsite

Career progression

Training Courses funded to support Pro

Job summary

Lloyd Recruitment - Epsom is seeking a Customer Service Advisor to join a busy inbound team in Leatherhead. You will handle phones and emails, gather details, and help assess emergency responses while keeping customers informed of delays and timelines.

The role requires confident communication and the ability to multi-task, especially during peak periods. 33 days holiday, free onsite parking, and funded training support career development.

Qualifications

• Experience in an inbound customer service role.
• Strong communication skills and professionalism.
• Able to multi-task and respond calmly in busy periods.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Gather initial details and assess for emergency response actions.
• Keep customers updated on delays and timeframes.

Skills

Inbound service

Problem solving

Customer communication

Multi-tasking

Job description

Lloyd Recruitment - Epsom is seeking a Customer Service Advisor to join a busy inbound team in Leatherhead. You will handle phones and emails, gather details, and help assess emergency responses while keeping customers informed of delays and timelines.

The role requires confident communication and the ability to multi-task, especially during peak periods. 33 days holiday, free onsite parking, and funded training support career development.