Emergency Inbound Support Advisor - 12-Hour Shifts (Office)

Ant Marketing; Sheffield; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Fully office-based role

Training and support

Friendly working environment

Meaningful campaign impact

Modern office facilities

Job summary

Ant Marketing is seeking compassionate and professional Inbound Customer Service Advisors to join our Church Street office in Sheffield on a temporary basis.

This fully office-based role handles inbound calls for Priority Services Register customers, providing essential support during outages and emergencies. You will work 12-hour shifts with flexibility, helping vulnerable customers when they need it most.

Qualifications

• Previous customer service experience, ideally within a contact centre or telephone-based environment.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach.

Responsibilities

• Answering inbound calls from Priority Services Register customers.
• Supporting priority-registered customers affected by mass power outages, natural disasters and other emergency situations.
• Providing reassurance, support and accurate information.
• Assessing customers’ needs and following the appropriate processes.
• Recording customer information accurately on internal systems.
• Working closely with colleagues to ensure customers receive the highest level of service.

Skills

Customer service experience

Excellent communication

Empathetic

Attention to detail

Computer literacy

Tools

Internal systems

Job description

Ant Marketing is seeking compassionate and professional Inbound Customer Service Advisors to join our Church Street office in Sheffield on a temporary basis.

This fully office-based role handles inbound calls for Priority Services Register customers, providing essential support during outages and emergencies. You will work 12-hour shifts with flexibility, helping vulnerable customers when they need it most.