Emergency Logistics Coordinator

Dŵr Cymru Welsh Water; Swansea; On-site; GBP 43,000 - 49,000; Full time

Benefits offered by this job

Car allowance provided

Job summary

Dŵr Cymru Welsh Water is recruiting an Emergency Logistics & Planning Coordinator to oversee the daily workload of the Emergency Logistics team in line with SEMD and Water Quality regulations. The role requires coordinating site and depot water activities, ensuring regulatory compliance, and participating in a 24/7 standby rota.

Reporting to the Water Logistics Manager, you will manage vehicle and driver compliance, tanker movements, and data accuracy for cost reporting, while supporting

Qualifications

• Formal qualification (HNC or above) or equivalent experience.
• Proven experience coordinating site and depot based water activities.
• Experience with reactive logistic operations and governance to ensure compliance.
• Experience in SEMD and Water Quality regulations 2016/2022 and practical implementation.
• Experience in compiling data to meet regulatory reporting requirements.
• Incident management experience.

Responsibilities

• Organise and monitor daily activities of Emergency Logistics technicians including equipment deployment/collection and daily/weekly checks.
• Ensure all emergency logistics and maintenance activities follow IMS processes and sustainability principles.
• Ensure vehicles and drivers meet Operators Licence requirements, including inspections and defect reporting.
• Monitor tanker movements and ensure data accuracy for cost reporting.
• Respond to Water Quality failures and manage tankers to avoid unwholesome water (VOR).
• Health and Safety supervision for all involved in Emergency Logistics activities within the area.
• Support stockpile management and SEMD kit procurement.
• Participate in incidents, including information gathering for stakeholder reporting and Silver teams.
• Assist with DWI response documentation and milestone reporting.
• Audit processes to identify weaknesses and act as escalation point.

Skills

HGV fleet knowledge

DWI & OFWAT guidance

Interpersonal skills

Problem solving

IT skills

UK driving licence

Flexibility

Education

HNC or above

Job description

Address: Swansea, Wales, GB, SA6 5BQ

Work Type Permanent

Job Function Logistics

Salary Range £42,786 - £48,912

Base South East Hub

Closing Date Wednesday 4th November 2026 at 23:59

What you’ll be responsible for

Reporting into the Water Logistics Manager, the Emergency Logistics & Planning Coordinator role is responsible for ensuring the daily workload of the Emergency Logistics team is undertaken in line with DCWWs regulatory obligations (SEMD and Water Quality Regulations)The role also includes supporting wider elements of the Emergency Planning & Security team, including stakeholder liaison / representation, coordinating site security risk assessments, bottled water governance and contributing to regulatory deadlines / milestones as part of the AMP8 SEMD UndertakingsFurthermore, there is a require to participate on an out of hours standby rota to ensure the team can respond to emerging issues 24/7.

Key responsibilities of the role:

• Organise and monitor daily activities of Emergency Logistics technicians including equipment deployment / collection, and daily / weekly equipment checks
• Ensure all emergency logistics and maintenance activities are undertaken in accordance with IMS processes and in an environmentally responsible and sustainable manner
• Ensure all vehicles and drivers meet the requirements of our Operators Licence (inspections, daily checks, defect reporting and rectification, management of operating centres etc.) to mitigate any regulatory risk.
• Support with the accurate representation of data by monitoring tanker movements from and returning to depot (ensuring cost accuracy).
• Respond appropriately to Water Quality failures, ensuring processes are followed to avoid deployment of unwholesome water – confirming failed tankers are VOR
• Health and Safety supervisory responsibility for all those involved in the delivery of emergency logistics and maintenance activities within the geographic operating area, including direct and subcontract workforces
• Support EP stockpile management and SEMD kit procurement and availability
• Support the team during incidents, including TCG representation, information gathering for stakeholder reporting, supporting Silver teams
• Support with DWI response documentation and evidence gathering for departmental milestones
• Proactively audit processes, practices and documents to identify weaknesses.
• Act as a point of escalation / support to other colleagues within Emergency Logistics and any contract drivers.
• Monitor the operational area to deliver the lowest cost of service in terms of operating efficiency
• Prepare tanker plans and risk assessments for regularly visited tankering sites
• Liaise with compliance team to ensure tanker water quality and chlorinations are completed accurately
• Ensure that all necessary records are kept satisfying internal and external stakeholder audits.
• Support with contract management of external tankering contract
• Participate in an OOH standby rota and within a working pattern (this will be determined by demand – Monday to Friday 7am - 7pm)

About you

The following are essential requirements for the recruitment of the role:

Qualifications

• Formal qualification (HNC or above) or equivalent experience.

Experience

• Proven experience in co-ordinating site and depot based alternative water activities
• Experience with reactive logistic operations and the governance process to ensure compliance
• Experience in relevant legislation (SEMD 2022 & Water Quality regulations 2016) and implementing these in a practical setting
• Experience in compiling data and information to meet regulatory reporting requirements
• Incident management experience

Knowledge & Skills

• An excellent knowledge of transport and fleet thereby protecting DCWW Operator’s Licence (statutory requirement to operate HGV fleet)
• Knowledge of DWI and OFWAT Alternative Water Guidance
• Good interpersonal skills e.g. building a rapport, listening effectively to others
• Evident drive for results – demonstrates interest and ability to learn new things, takes initiative, welcomes problems as challenges, finds solutions to problems
• Excellent problem solving and communication skills
• Willingness to learn and develop within a high performing team
• IT Skills including Microsoft Office packages
• Current, full valid UK driving licence
• Ability to work flexibly

Good to know

• Car allowance provided

There will be a requirement to participate in standby rota

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

Option to buy additional annual leave up to 5 days per year

Enhanced employer pension contributions – Up to 11% employer contributions

Free Mortgage Brokering Services

Enhanced family friendly policies

Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

Gym and fitness discounts as well as high street shopping

Cycle to work scheme

Discount off all Welsh Water visitor attraction centres and gift shops

Car-leasing scheme and free on-site parking at all sites

Health CashBack scheme and access to an online GP service

An employee assistance programme for employees and their immediate family

Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT