Distribution Inspector - Network

Dwr Cymru Cyf; Cardiff; Sur place; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Enhanced employer pension - up to 11%

Gym and fitness discounts

Cycle to work scheme

Health CashBack scheme

Free on-site parking

Mortgage brokering services

Annual leave up to 34 days (pro rata)

Résumé du poste

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our rivers and seas.

We are seeking a hands-on individual to help resolve distribution/leakage issues, work closely with GIS and distribution teams, and deliver high-quality customer service on site. The role is full-time with no flexible working options, including standby rota and strict health and safety adherence.

Qualifications

• Good customer service background and willingness to work as part of a team.
• Strong interpersonal and communication skills within a water utility context.
• Basic computer literacy and familiarity with Microsoft Excel/Word.

Responsabilités

• Contribute to resolving distribution/leakage issues to minimise customer inconvenience.
• Maintain accurate GIS updates and data across IT systems daily.
• Liaise with distribution and other departments during incidents to ensure swift problem resolution.
• Work on site, comply with health and safety procedures, and adhere to deadlines.
• Represent the organisation through the project lifecycle from planning to approvals.

Connaissances

Customer focus

Interpersonal skills

Water industry knowledge

Communication skills

Continuous improvement

MS Office (Excel/Word)

Team player

Networking within and across teams

Deadline management

Description du poste

Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer. This will include:

• Demonstrating a keen willingness to constantly work as part of a team


• Achieving and maintaining the area leakage targets


• Reacting and working alongside all other departments during Silver & Gold incidents


• Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information


• Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage


• Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind


• Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions


• Making sure the correct details are entered onto the various IT systems on a daily basis


• Ensuring correct working practices are adhered to on site in and out of hours


• Conducting visual inspection


• Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes


• Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution


• Making recommendations for the improvement of the network


• Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities


• Undertaking any other duties as required to meet the needs of the business Current, full valid driving licence

Experience

• Good level of customer service experience


• Computer Literate

Knowledge & Skills

• Enthusiastic about putting our customers first every day


• Good interpersonal skills


• Good knowledge of the water industry


• Effective communication skills


• The drive and ambition to provide a first class service to our customers


• Sound understanding of Microsoft software packages including but not limited to Excel, Word


• Willingness to both work alone and as part of a team when required


• The ability to build and maintain good networks with internal departments, company partners and contractors


• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

• This role requires you to work full time on site


• Unfortunately there are no flexible working options


• Standby rota included with the job role

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)


• Option to buy additional annual leave up to 5 days per year


• Enhanced employer pension contributions - Up to 11% employer contributions


• Free Mortgage Brokering Services


• Enhanced family friendly policies


• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes


• Gym and fitness discounts as well as high street shopping


• Cycle to work scheme


• Discount off all Welsh Water visitor attraction centres and gift shops


• Car-leasing scheme and free on‑site parking at all sites


• Health CashBack scheme and access to an online GP service


• An employee assistance programme for employees and their immediate family


• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.