Sewerage Operative

Dŵr Cymru Welsh Water; Carmarthen; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

On-site parking

Pension contributions

Health cash-back

Job summary

Dŵr Cymru Welsh Water is seeking personnel to respond to sewerage incidents and perform network maintenance across the service area. The role requires flexible shift work, including evenings and weekends, with a focus on delivering high-quality customer service and maintaining safe, reliable assets.

The successful candidate will join a team dedicated to protecting public health and the environment, using CCTV assets for asset condition assessment, and liaising with customers and stakeholders

Qualifications

• Full Driving Licence C1 is required.
• Enthusiastic about putting customers first.
• Excellent communicator and coordinator.
• Committed and hardworking.
• Able to assess risk and follow safe working practices.
• IT literate.
• Lives the company values and behaviours.
• Passionate about customer service.

Responsibilities

• Respond to customer reported incidents and provide feedback on actions.
• Sewer network inspections and connections.
• Jetting, flushing and desilting of sewers; lone working.
• Planned and reactive maintenance of assets.
• Liaise with customers and stakeholders.
• Operate looksee CCTV to assess asset condition.
• Clean up area after flooding events.
• Surface water rebate inspections.
• Work in shift rota including weekends; comply with safety and carry out risk assessments.
• Receive job instructions via electronic management system and provide updates.
• Undertaking other duties as required.

Job description

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Address: Carmarthen, Wales, GB, sa312nf

Job Requisition Number 9406

Work Type Permanent

Job Function Operational

Salary Range £28,065.00-£31,887.00

Base Ty Tywi

Closing Date Sunday 1st November 2026 - 23:59

What you’ll be responsible for

Dealing with our initial customer response to sewerage incidents across the business area, undertaking all aspects of sewerage network maintenance both reactively and planned, working within a shift rota as well as participating in standby rota to deliver exceptional customer service. This will include:

• Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken
• Sewer network inspections (including Sewer connections)
• Jetting/Flushing/De-silting of Sewers/Lone Working
• Planned and reactive maintenance of assets
• Liaison with customers and stakeholders
• Ability to operate and assess asset condition utilising looksee CCTV equipment
• Cleaning up affected area following flooding events
• Surface water rebate inspections
• The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments
• You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route
• Undertaking any other duties as required to meet the needs of the business.

About you

• Full Driving Licence C1
• Enthusiastic about putting our customers first every day
• Excellent communicator and coordinator
• Committed and hard working
• Able to asses risk and adopt a safe working practice to undertake task
• IT literate
• Lives the company value and behaviours
• Strives for success
• Passionate about customer service

Good to know

• If you would like further information on this role, please contact [e-mail] or [e-mail]
• There will be a requirement to participate in standby rota

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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