Distribution Inspector - Network

Dŵr Cymru Welsh Water; Cardiff; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Mortgage brokering services

Pension contributions up to 11%

Health cash-back scheme

Cycle to work scheme

On-site parking

Job summary

Dŵr Cymru Welsh Water is recruiting for a permanent, on-site role in Cardiff within the Operational function. The salary is £28,065 with 260 hours of PWT and standby, plus a comprehensive benefits package.

The role requires full driving licence, strong customer service skills, and the ability to work as part of a team in a busy water distribution environment. The successful candidate will contribute to leakage reduction, maintain data accuracy in GIS systems, and support the workforce during

Qualifications

• Current, full valid driving licence.
• Good level of customer service experience.
• Computer literate and proficient with Microsoft Office.
• Strong interpersonal skills and ability to work with internal teams.
• Good knowledge of the water industry and related processes.
• Able to prioritise and manage time effectively.

Responsibilities

• Contribute to resolving Distribution/Leakage issues to minimise customer disruption.
• Work as part of a team to achieve leakage targets.
• React with other departments during incidents (Silver & Gold).
• Ensure GIS updates are submitted to GIS bureau and data quality is maintained.
• Apply safe working practices and policies, on-site and off-site.
• Liaise with distribution teams and other stakeholders to resolve network/leakage challenges.

Skills

Driving licence

Customer service

Computer literacy

Interpersonal skills

Water industry knowledge

Time management

Job description

Select how often (in days) to receive an alert:

City: Cardiff

Address:
Cardiff, Wales, GB, CF30LT

Job Requisition Number 8402

Work Type: Permanent

Job Function: Operational

Salary Range: £28,065 (plus 260 hours of PWT & Standby)

Closing Date

South East Hub

23:59 on 01/11//2026

What you’ll be responsible for

Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer.

This will include:

• Demonstrating a keen willingness to constantly work as part of a team
• Achieving and maintaining the area leakage targets
• Reacting and working alongside all other departments during Silver & Gold incidents
• Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information
• Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage
• Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind
• Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions
• Making sure the correct details are entered onto the various IT systems on a daily basis
• Ensuring correct working practices are adhered to on site in and out of hours
• Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes
• Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution
• Making recommendations for the improvement of the network
• Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
• Undertaking any other duties as required to meet the needs of the business

About you

Qualifications

• Current, full valid driving licence

Experience

• Good level of customer service experience
• Computer Literate

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Good interpersonal skills
• Good knowledge of the water industry
• The drive and ambition to provide a first class service to our customers
• Sound understanding of Microsoft software packages including but not limited to Excel, Word
• Willingness to both work alone and as part of a team when required
• The ability to build and maintain good networks with internal departments, company partners and contractors
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers

Good to know

• This role requires you to work full time on site
• Unfortunately there are no flexible working options
• Standby rota included with the job role

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

Job Segment: Geology, Inspection, Network, Mortgage, GIS, Engineering, Technology, Finance