Emergency Dispatch Quality Coach & Mentor

SWAST; Exeter; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

NHS Salary

37.5-hour week

Holiday entitlement 27-33 days

Pay enhancements for out of hours

Generous Pension Scheme

Career progression

Car leasing scheme

Free parking

Cycle-to-work

Staff networks

Discounts

Job summary

South Western Ambulance Service NHS Foundation Trust is seeking an Emergency Dispatch Quality Specialist (Internal) to join the EMD Quality team on secondment. The role focuses on thorough case reviews of emergency and urgent calls, using IAED standards, with feedback to EMDs and quarterly Quality sessions.

Successful candidates will collaborate with EMD Leads and the wider EMDQ team, providing coaching and sustaining high compliance.

Qualifications

• GCSE Maths and English at grade C or equivalent.
• Current EMD certification and EMD-Q certification or willingness to undertake.
• Experience as a certified EMD with good case review compliance.

Responsibilities

• Carry out case reviews of Emergency and Urgent telephone calls taken and/or made by EMDs within the EOCs.
• Provide strength-based feedback to individual EMDs based on case reviews and share trends during Quality Sessions.
• Support and coaching to EMDs, identify training needs, and assist Leads with developing EMD practice.

Education

GCSE in Maths and English Grade C or equivalent

Current EMD certification

Current EMD-Q certification

Mentor or training qualification

Job description

South Western Ambulance Service NHS Foundation Trust is seeking an Emergency Dispatch Quality Specialist (Internal) to join the EMD Quality team on secondment. The role focuses on thorough case reviews of emergency and urgent calls, using IAED standards, with feedback to EMDs and quarterly Quality sessions.

Successful candidates will collaborate with EMD Leads and the wider EMDQ team, providing coaching and sustaining high compliance.