EOC Duty Officer - Bristol (HOLDING POOL)

SWAST; West of England; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

27 days annual leave + holidays

Car leasing scheme

Free parking at Trust sites

Staff networks

Discounts across UK

Job summary

South Western Ambulance Service NHS Foundation Trust is seeking an EOC Duty Officer in Bristol to lead day-to-day operations within the Emergency Operations Centres, ensuring high quality and timely delivery.

The role reports to the Deputy Head of Emergency Operations Centres and involves managing the Dispatch and EMD teams, KPI performance, and escalation of issues. Internal candidates require line-manager approval.

Qualifications

• Experience in operational delivery within ambulance or emergency services.
• Familiarity with NHS Ambulance Command and Control systems.
• Leadership experience in a multi-team environment.

Responsibilities

• Plan, resource and deliver performance within the Emergency Operations Centres.
• Directly manage Dispatch Team Leader and EMD Team Leader; oversee KPI compliance, performance management and wellbeing.
• Maintain oversight of call handling and dispatch functions across the Clinical Hub and frontline operations.

Skills

Operational delivery

NHS experience

Leadership

Education

Degree level education

Full UK Driving Licence

IAEMD certification

Tools

NHS Ambulance Command and Control System

Job description

South Western Ambulance Service NHS Foundation Trust

EOC Duty Officer - Bristol (HOLDING POOL)

The closing date is 01 November 2026

Reporting to the Deputy Head of Emergency Operations Centres, the Emergency Operations Centres (EOC) - Duty Officer role is a highly visible and accountable position within the Trust and is key part ensuring effective day to day delivery within the Emergency Operations Centres.

The EOC Duty Officer will be the \"Duty Officer\" when on shift and will have responsibility for day to day delivery and operations within their respective Emergency Operations Centre, ensuring high quality, efficiency and performance at all times. They will have an important on day reporting line to the Trust Incident Manager, providing assurance regards all aspects of day to day operational delivery and performance. The EOC Duty Officer teams are an essential link between the Emergency Operations Centres and wider Operations, ensuring that high quality care is delivered in line with the strategic objectives of the Trust.

Please note this vacancy is ring-fenced to EMD Team Leaders, Dispatch Team Leaders and Service Delivery Officers only

Main duties of the job

The EOC Duty Officer will have responsibility for a nominated staff group across both the EMD and Dispatch functions and has a key accountable role to plan, resource and deliver performance within the Emergency Operations Centres in line with expectations. The EOC Duty Officer will directly manage staff in the supervisory roles of Dispatch Team Leader and EMD Team Leader. This will also include broader staff management at an appropriate level across the EMD and Dispatch groups, including responsibility for all aspects of KPI compliance, performance management and wellbeing support.

The EOC Duty Officer will also be expected to look ahead to the coming days to ensure continued sufficient resourcing, working to resolve any shortfalls with ROC and escalating any concerns to the Deputy Head of Emergency Operations Centres

The EOC Duty Officer will be expected to maintain a detailed overview of all aspects of operational delivery across the Clinical Hub and frontline operations, including oversight and responsibility for the call handling and dispatch functions.

The EOC Duty Officer will provide effective management and leadership to the Emergency Operations Centres function 24/7 to optimise operational performance to help meet the Trusts objectives regards the following:

• National Ambulance Response Standards
• Call Handling Performance Standards
• Operational Deployment and Delivery
• Safe and high quality Patient Care

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme (this is subject to your pay not falling below the National Living Wage)
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the attached job description and person specification.

Alternative formats of our vacancies are available upon request to [e-mail] . Accessibility statement available upon request.

PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

Person Specification

Education and Qualifications

• Educated to degree level with demonstrable relevant experience
• Hold a Full UK Driving Licence
• Previous mentoring experience
• Certified EMD with the IAEMD

Previous experience (Paid/ Unpaid relevant to job)

• Experience of operational delivery
• Understanding of the NHS Ambulance Command and Control System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust