Emergency Dept Front Desk & Admin Specialist

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working patterns

Job summary

Southend University Hospital NHS Trust is seeking dedicated Receptionists/Administrators for the Emergency Department at Broomfield Hospital. You will be the first point of contact for patients and families, handling enquiries, booking appointments, and supporting clinical staff in a fast-paced setting.

You will use the Lorenzo system to register patients and ambulances, manage calls and messages, and maintain accurate attendance records.

Qualifications

• Customer-facing role in a busy ED environment.
• Strong communication and organisational abilities.
• Confidence using computer systems and hospital software.

Responsibilities

• Book in patients and ambulances using the Lorenzo system.
• Manage incoming calls and accurately record messages.
• Maintain essential patient attendance records.
• Monitor waiting area and alert nursing staff when required.
• Communicate with patients and relatives with empathy and professionalism.

Skills

Front desk reception

Patient booking

Lorenzo system

Communication skills

Calm under pressure

Tools

Lorenzo system

Job description

Southend University Hospital NHS Trust is seeking dedicated Receptionists/Administrators for the Emergency Department at Broomfield Hospital. You will be the first point of contact for patients and families, handling enquiries, booking appointments, and supporting clinical staff in a fast-paced setting.

You will use the Lorenzo system to register patients and ambulances, manage calls and messages, and maintain accurate attendance records.