Emergency Department Administrator & Patient Access Clerk

Cardiff and Vale University Health Board; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

Milton Keynes University Hospital is seeking an enthusiastic Administrator to join the Urgent and Emergency Care (UEC) reception team. You will be the first point of contact for patients, relatives and visitors, providing a welcoming and professional service and supporting the ED and SDEC departments with front line administrative tasks.

The role involves handling confidential information, using electronic systems, and coordinating with clinical staff.

Qualifications

• NVQ Level 3 or equivalent qualification.
• Experience in NHS environment preferred.
• Excellent communication skills and customer service mindset.

Responsibilities

• Be the first point of contact for visitors and greet in a friendly manner.
• Register confidential information and update patient details in line with data protection.
• Assist patients with electronic systems (E-Triage, Kiosks).
• Handle enquiries via phone and in person in a calm, professional manner.
• Organise paperwork and notes to keep the department orderly.
• Work as part of the UEC team, managing workload during shifts including nights/weekends.

Skills

Reception experience

Office administration

Communication skills

Microsoft Office

NHS knowledge

Education

NVQ Level 3 or equivalent

Tools

MS Office Suite

Job description

Milton Keynes University Hospital is seeking an enthusiastic Administrator to join the Urgent and Emergency Care (UEC) reception team. You will be the first point of contact for patients, relatives and visitors, providing a welcoming and professional service and supporting the ED and SDEC departments with front line administrative tasks.

The role involves handling confidential information, using electronic systems, and coordinating with clinical staff.