Emergency Dept/EAU Admin Specialist – Front Desk

Oxford University Hospitals NHS Foundation Trust

Cherwell District

On-site

GBP 20,000 - 22,000

Full time

3 days ago

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Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Administration Officer to support the Emergency Department and Emergency Assessment Unit at Horton General Hospital. The role covers front desk reception, patient data handling and cross-team coordination to ensure smooth patient flow and high service standards.

The post requires calm, clear communication, the ability to work under pressure, and reliability in a busy hospital environment.

Qualifications

GCSE or equivalent in Maths and English.
Experience dealing with the public in a professional setting.
Experience using the telephone in a professional setting.
Good level of IT literacy and confidence with Microsoft packages.

Responsibilities

To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner.
To supply clinical staff with the correct documentation to support patient's clinical pathways through the ED and EAU.
To accurately record and input full data/information into the Trust's EPR system in a timely manner.
To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
To creditably file departmental records and organise the culling of filed notes in line with Trust guidelines.
To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians.