ED/EAU Administration Officer

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 20,000 - 22,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Administration Officer to support the Emergency Department and Emergency Assessment Unit at Horton General Hospital. The role covers front desk reception, patient data handling and cross-team coordination to ensure smooth patient flow and high service standards.

The post requires calm, clear communication, the ability to work under pressure, and reliability in a busy hospital environment.

Qualifications

• GCSE or equivalent in Maths and English.
• Experience dealing with the public in a professional setting.
• Experience using the telephone in a professional setting.
• Good level of IT literacy and confidence with Microsoft packages.

Responsibilities

• To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner.
• To supply clinical staff with the correct documentation to support patient's clinical pathways through the ED and EAU.
• To accurately record and input full data/information into the Trust's EPR system in a timely manner.
• To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
• To creditably file departmental records and organise the culling of filed notes in line with Trust guidelines.
• To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians.

Skills

Communication skills

Customer service

Data entry

IT literacy

Education

GCSE Maths and English

Tools

MS Office

EPR system

Job description

To provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the EAU ward of Oxford University Hospitals NHS Foundation Trust., An exciting opportunity has arisen for an Administration officer to work within both the Emergency Department/Emergency Assessment Unit administration team based at the Horton General Hospital. This service provides front desk reception to patients attending the Emergency Department, Emergency Assessment Unit and all patients arriving by ambulance. The individual will need to be enthusiastic and able to work flexibly to ensure support is provided for the emergency patient flow through both Departments, together with reliability in order to contribute to the delivery of a first-class service to all users. Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and able to demonstrate excellent communication skills. You will be quick to learn, be able to work as part of a team but also possess the ability to work unsupervised, using your own initiative. Ideally with experience of working within a highly pressurised environment. The required hours are 37.5 per week 24/7 roster pattern days and night,

• To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner.
• To supply clinical staff with the correct documentation to support patient's clinical pathways through the Emergency Department and Emergency Assessment Unit.
• To accurately record and input full data/information into the Trust's EPR system in a timely manner.
• To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Act as a first point of call for patients, relatives and carers presenting to the Emergency Department and Emergency Assessment Unit and provide guidance on what they can expect.
• Keeping a watchful eye on patients in waiting rooms.
• Collect personal and confidential information from patients or relatives ensuring tact and empathy are employed when inputting presenting complaint and using both computerised and paper-based systems as appropriate. Data may be collected at the reception desk or directly from seriously ill patients who are already in cubicles within the department or their relatives.
• Use tact, diplomacy, understanding and compassion when communicating with patients who may be distressed, hard of hearing or whose first language is not English.
• To liaise with Ambulance and Police services and relevant departments within the trust as necessary to ensure a smooth patient pathway.
• File departmental records and organise the culling of filed notes in accordance with Trust guidelines. To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians.
• Photocopying/scanning and other general office procedures.
• To contribute in own personal development, through attendance at mandatory training courses and appraisal.
• To participate in the training and induction of new staff within the team.
• To work unsupervised during out of hours shifts and to maintain a safe administrative service and to contact staff to arrange cover when sickness absence occurs out of hours shifts.
• To understand own role and involvement in the Major Incident Process.
• To ensure that information on overseas and private patients is entered accurately onto EPR, to ensure appropriate charges are incurred.
• To frequently enter the ED/EAU clinical areas to take patient details of patients who are seriously ill and requiring urgent medical attention, ensuring the details are added to the system in an expedited manner.
• GCSE or equivalent in Maths and English
• Experience dealing with the public in a professional setting
• Experience using the telephone in a professional setting
• Good level of IT literacy: able to use Microsoft packages confidently

Desirable Criteria

• Previous experience working in a healthcare setting
• Administrative experience

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.