Emergency Contact Handler Apprentice - 22h

Northumbria; North Tyneside; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

26 days' leave + 8 bank holidays

NHS Fleet Solutions Car Lease Scheme

Enhanced maternity and parental leave

Public sector pension with employer 16

Job summary

Northumbria Police is recruiting for an Emergency Contact Handler Apprenticeship (22 hours per week) starting January 2027. You will train to become an Emergency Contact Handler and learn to evaluate incident urgency while providing a calm, professional response to callers.

The programme includes on and off-the-job training, and successful completion leads to a nationally recognised certificate in emergency contact handling.

Qualifications

• No formal qualifications required; competency in typing, listening and written communication is assessed.
• Must be 18+ on application; GCSE English and Maths Level 2 preferred for under-19 entrants.
• Typing, listening and written communication tests form part of selection.

Responsibilities

• Gather information from callers using strong communication and recording key messages.
• Input data into police IT systems and reference force databases to aid frontline officers.
• Assess urgency and vulnerability to provide high-quality, life-critical service.
• Handle calls including 999 and 101, with flexibility across day/evening/night shifts.

Skills

Communication

Interpersonal skills

Problem solving

Information assessment

Multitasking

IT competence

Education

Level 2 English & Mathematics

Tools

Police IT systems

Job description

Northumbria Police is recruiting for an Emergency Contact Handler Apprenticeship (22 hours per week) starting January 2027. You will train to become an Emergency Contact Handler and learn to evaluate incident urgency while providing a calm, professional response to callers.

The programme includes on and off-the-job training, and successful completion leads to a nationally recognised certificate in emergency contact handling.