Trainee Police Call Handler Apprentice

Thames Valley Police; Milton Keynes; On-site; GBP 37,000 - 45,000; Full time

Job summary

Thames Valley Police in Milton Keynes is seeking a Trainee Contact Management Centre Officer (999/101 Call Handler). You will be the first voice callers hear, helping protect communities and directing urgent assistance, with comprehensive training provided.

Successful candidates complete a six-week full-time course (likely at Kidlington) and then enter a recruitment pool; on completion you gain a Level 3 Certificate in Emergency Service Contact Handling and move into vacancies as they arise.

Qualifications

• No previous experience required; full training and support provided.
• Good communication and IT skills are desirable.

Responsibilities

• Be the first voice callers hear when they call for help and assistance.
• Handle a range of calls from non-urgent enquires to distressing emergencies; make key decisions based on information from callers.

Job description

Thames Valley Police in Milton Keynes is seeking a Trainee Contact Management Centre Officer (999/101 Call Handler). You will be the first voice callers hear, helping protect communities and directing urgent assistance, with comprehensive training provided.

Successful candidates complete a six-week full-time course (likely at Kidlington) and then enter a recruitment pool; on completion you gain a Level 3 Certificate in Emergency Service Contact Handling and move into vacancies as they arise.