Control Room Apprentice

North Wales Police; St Asaph; On-site; GBP 15,000 - 19,000; Full time

Job summary

North Wales Police is offering a Control Room Apprentice role to provide general administration and support. The position offers a solid grounding in customer service within the Force and progression toward an NVQ level 2 in Customer Service.

The training will include general administration in the designated business area within North Wales Police. The role involves handling calls, directing callers, operating the switchboard fault reporting system, and supporting Major Incident responses as

Qualifications

• IT skills and an understanding of Microsoft Office or similar IT packages.
• Good communication skills and the ability to work well in a team.
• Self-motivated and flexible with a positive attitude.
• 4 GCSEs at Grade C or above (Maths and English) or equivalent.

Responsibilities

• Provide quality customer service to members of the public.
• Answer calls at a centralised switchboard and direct callers promptly.
• Operate the switchboard fault reporting system as required.
• Support Control Room Operations during Major Incident situations.
• Receive and transmit data and messages using Force Systems.
• Work closely with team members to support various functions.

Skills

IT skills

Communication skills

Teamwork

Self-motivation

Education

4 GCSEs including Maths & English

Job description

Fixed - this role can only be performed from a specific location.

Part/Full Time Full Time

37

Type of Contract Fixed Term

Level of Welsh language ability required? 2

Closing Date

24/09/2026, 12:00

Job Advert Description

Control Room Apprentice

At North Wales Police we have a great opportunity for an Apprentice in our Control Room to provide general administration and support.

You will obtain a solid grounding in customer service within North Wales Police and work towards the completion of a NVQ level 2 in Customer Service. The training programme will include general administration within the designated business area within North Wales Police.

This Control Room Apprentice opportunity will provide you with:

• To provide a quality customer service to all members of the public.
• To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
• To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
• To support the Control Room Operations as and when required e.g. Major Incident situations.
• To receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
• Work closely with other team members to support various functions and contribute to team objectives.

The experience you’ll bring to the Control Room Apprenticerole;

• IT skills and an understanding of Microsoft Office or similar IT packages
• Good communication skills
• The ability to work well in a team
• Self-motivated and flexible
• 4 GCSE’s at Grade C or above or equivalent level of qualification (to include Maths and English) for those awaiting their GCSE Results please provide predicted grades

Please note: If successful at interview you will be required to provide a reference. If you are a school leaver you will be required to provide your school as a reference. Please ensure you have contact details for someone at the school who can provide this reference during the school holiday period to avoid any delays.

Applications from individuals who already have an NVQ Level 2 (or higher) in Business Administration/Customer Service or a similar subject will not be accepted.

Please note there is no age limit on applications for this role and the Apprentice National Minimum Wage rate applies. You can find our more on National Minimum Wage and National Living Wage rates - GOV.UK .

Competency and Value Framework (CVF) level? 1

We embrace diversity and welcome applications from everyone.