EMEA Technical Support — GIS & Imagery

Vantor Holdings, Inc.; Greater London; Ibrido; GBP 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Vantor Holdings, Inc. seeks a Technical Customer Support Representative to assist customers across the EMEA region from our London office.

You'll blend order and technical support with geospatial imagery operations, helping clients define requirements and resolve issues while coordinating with Sales and other teams.

A GIS or Earth observation background plus strong communication and problem-solving skills will help you thrive in this hybrid role.

Competenze

• A relevant degree or equivalent experience.
• 2 years of customer service experience, preferably in a professional or B2B setting.
• Strong attention to detail.
• Proficient in Windows (Microsoft Office, Outlook, Teams).
• Excellent verbal and written communication skills.
• Willingness to travel internationally (less than 10%).

Mansioni

• Answer inbound email and phone communications.
• Define order requirements, including image selection, with GIS knowledge when discussing imagery needs.
• Process orders and prepare quotations and feasibility assessments.
• Submit tickets and queries to support internal and customer issues.
• Provide technical support for Vantor's SaaS programs.
• Coordinate resolution of service incidents and escalation of technical issues.
• Collaborate with Sales and Support to demonstrate value and identify opportunities.
• Attend training and provide training to peers and customers.
• Communicate effectively with all levels of the company.
• Provide on-call support for high-value projects (may include weekend work).

Conoscenze

Customer service

Attention to detail

Communication skills

Active listening

Troubleshooting

Time management

Travel ability

Formazione

Bachelor's degree or equivalent

Strumenti

MS Office

Outlook

Teams

Descrizione del lavoro

Vantor Holdings, Inc. seeks a Technical Customer Support Representative to assist customers across the EMEA region from our London office.

You'll blend order and technical support with geospatial imagery operations, helping clients define requirements and resolve issues while coordinating with Sales and other teams.

A GIS or Earth observation background plus strong communication and problem-solving skills will help you thrive in this hybrid role.