Technical Customer Support Representative, EMEA

MAXAR TECHNOLOGIES, INC.; London Borough of Hounslow; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

Vantor seeks a Technical Customer Support Representative to support customers across the EMEA region from our London office. The role blends order and technical support with geospatial imagery operations and requires GIS/geospatial knowledge to discuss imagery needs and perform basic quality checks.

Hybrid role with office on Tue-Thu in London (Chiswick). 2+ years in customer service, GIS experience preferred, CRM familiarity, and strong communication skills are essential.

Qualifications

• Bachelor degree or equivalent experience.
• 2 years of customer service experience in a B2B or professional setting.
• Strong attention to detail and written/oral communication.
• Proficient in Windows OS and Microsoft Office.
• Excellent diagnostic, troubleshooting and analytical skills.
• Willingness to travel internationally (less than 10%).
• Ability to work in a hybrid London office schedule.

Responsibilities

• Answer inbound email and phone communications.
• Define image order requirements, including image selection.
• Process orders and prepare quotations and feasibility assessments.
• Submit tickets and queries to support internal and customer issues.
• Provide technical support for Vantor’s SaaS programs.
• Coordinate resolution of service incidents and escalate technical issues.
• Collaborate with Sales and Support to demonstrate value and identify opportunities to expand support.
• Attend training and development courses and provide training to peers and customers.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Time management

Travel readiness

Education

Bachelor degree or equivalent experience

Tools

CRM systems

QGIS

ArcGIS Pro

ArcMap

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.Please review the job details below.Vantor is seeking a Technical Customer Support Representative to support customers across the EMEA region from our London office. This customer-facing role combines order and technical support with geospatial imagery operations. You’ll help customers define their imagery requirements, support image selection and tasking, and use your knowledge of satellite imagery and geospatial tools to help resolve questions and assess basic product quality.This is a good opportunity for someone with a GIS, geography, remote sensing, or Earth observation background who enjoys working directly with customers and coordinating solutions across teams.ResponsibilitiesAnswer inbound email and phone communications.Assist customers in defining order requirements, including image selection. Apply GIS or geospatial knowledge when discussing customer imagery needs.Process orders and prepare quotations and feasibility assessments.Submit tickets and queries to support internal and customer issues.Provide technical support for Vantor’s SaaS programs.Use knowledge of company policies and departments to find answers to technical questions.Use knowledge of satellite imagery, along with relevant GIS or geospatial knowledge, to perform basic quality control evaluations and provide recommendations.Manage tasking and archive projects effectively to support operational delivery.Act as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.Collaborate with Sales and Support teams to demonstrate the value of the support offering to clients and identify opportunities to expand support business.Attend training and development courses.Provide training to peers and customers as needed.Communicate effectively with all levels of the company and with customers.Provide on-call support for high-value projects, which may require weekend work and includes an additional supplement.Minimum Qualifications:Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)A relevant degree or equivalent experience2 Years Experience in customer service roles, preferably in a professional or B2B settingStrong attention to detailAble to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)Proficient oral and written communication skillsProficient Listening and Comprehension SkillsEffective diagnostic, troubleshooting, problem solving and analytical capabilitiesAdaptabilityTime ManagementAbility to travel internationally (less than 10%)Preferred QualificationsExperience with GIS or geospatial tools such as QGIS, ArcGIS Pro, or ArcMap.Experience and/or background in Geography or Geospatial IntelligenceFamiliarity with satellite imagery, Earth observation, remote sensing, or geospatial data.Experience reviewing imagery or maps, working with customer location requirements, or supporting geospatial products.Experience with customer relationship management (CRM) systems.EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.