EMEA Strategic Customer Success Partner

CreatorIQ; Greater London; Presencial; GBP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Wellness benefits

Parental leave

Healthcare coverage

Pension plan

Equity

Home office stipend

Descripción de la vacante

CreatorIQ in London seeks a Customer Success Partner to act as a strategic advisor to Enterprise clients, aligning their creator marketing goals with the CreatorIQ platform to drive adoption and value realization. You’ll nurture multi-threaded relationships with stakeholders across the client org and manage the health and retention of your portfolio.

In this role you’ll lead success planning, business reviews, roadmap discussions, and in-person meetings as needed, owning customer health and

Formación

• 3+ years in strategic customer-facing roles.
• Experience in influencer marketing, SaaS, or marketing technology is preferred.
• Proven ability to drive KPIs, retention, health, and value metrics.
• Ability to translate customer goals into actionable success strategies.

Responsabilidades

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executives.
• Drive platform adoption and customer success by understanding strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as needed.
• Own customer health and retention across your portfolio, proactive risk identification and coordinated action plans.
• Maintain strategic account plans capturing goals, stakeholders, adoption opportunities, risks, and growth.

Conocimientos

Strategic partnerships

Customer success

Relationship management

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Herramientas

Salesforce

Google Workspace

Zoom

Slack

Notion

Jira

Descripción del empleo

CreatorIQ in London seeks a Customer Success Partner to act as a strategic advisor to Enterprise clients, aligning their creator marketing goals with the CreatorIQ platform to drive adoption and value realization. You’ll nurture multi-threaded relationships with stakeholders across the client org and manage the health and retention of your portfolio.

In this role you’ll lead success planning, business reviews, roadmap discussions, and in-person meetings as needed, owning customer health and