Customer Success Partner (EMEA)

CreatorIQ; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Wellness benefits

Parental leave

Healthcare coverage

Pension plan

Equity

Home office stipend

Job summary

CreatorIQ in London seeks a Customer Success Partner to act as a strategic advisor to Enterprise clients, aligning their creator marketing goals with the CreatorIQ platform to drive adoption and value realization. You’ll nurture multi-threaded relationships with stakeholders across the client org and manage the health and retention of your portfolio.

In this role you’ll lead success planning, business reviews, roadmap discussions, and in-person meetings as needed, owning customer health and

Qualifications

• 3+ years in strategic customer-facing roles.
• Experience in influencer marketing, SaaS, or marketing technology is preferred.
• Proven ability to drive KPIs, retention, health, and value metrics.
• Ability to translate customer goals into actionable success strategies.

Responsibilities

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executives.
• Drive platform adoption and customer success by understanding strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as needed.
• Own customer health and retention across your portfolio, proactive risk identification and coordinated action plans.
• Maintain strategic account plans capturing goals, stakeholders, adoption opportunities, risks, and growth.

Skills

Strategic partnerships

Customer success

Relationship management

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Tools

Salesforce

Google Workspace

Zoom

Slack

Notion

Jira

Job description

Customer Success Partner (London)

As a Customer Success Partner at CreatorIQ, you will serve as a strategic advisor to a portfolio of Enterprise customers, helping them achieve meaningful business outcomes through their creator marketing programs. You’ll work closely with customers to understand their goals and align them with CreatorIQ’s platform capabilities, driving long-term adoption, value realization, and program success.

You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—and serve as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in the CreatorIQ platform, fluent in creator and influencer marketing strategy, and passionate about delivering measurable business impact.

You will own the health and retention of your portfolio and will be measured on outcomes including gross retention, platform adoption, customer health, and value realization.

What you’ll do:

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.

• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders.

• Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value.

• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.

• Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.

• Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.

• Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.

• Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.

Who you are and what you’ll need for this position:

• Passionate about creator and influencer marketing, social media, and helping customers build successful programs.

• 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment.

• Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.

• Skilled at navigating customer organizations and building relationships across multiple levels, from daily users to executive sponsors.

• Comfortable translating customer goals into actionable success strategies and measurable outcomes.

• Able to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories.

• Strong strategic thinker who can also manage the day-to-day execution and follow-through required to move customer initiatives forward.

• Confident leading structured customer engagements including success planning, business reviews, executive conversations, and roadmap discussions.

• Highly organized and proactive, with the ability to effectively prioritize and manage a portfolio of customers with varying needs and levels of complexity.

• Curious, solutions-oriented, and comfortable navigating ambiguity in a fast-paced, evolving environment.

• Collaborative and experienced working cross-functionally with teams such as Implementation, Support, Product, Services, Insights, and Sales.

• Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms.

What you will get from us:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Guidance: Utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.

• Work/life harmony: 25 days of vacation, floating and company holidays, wellness benefits, and paid parental leave.

• Whole Health Package: Comprehensive healthcare coverage, including medical, dental, vision, mental health support, life insurance, income protection, and other wellness benefits.

• Planning for the future: A Royal London Pension Plan to help you plan ahead.

• Equity: Stock options as part of our equity-sharing program.

• Work from home stipend: To assist you in setting up a home office that works for you.

Compensation, benefits, and beyond:

We know that benefits play a significant role in your overall compensation. We invite you to review our benefits and perks.

Who we are:

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies, including Beiersdorf, Delta Air Lines, Dentsu, Google, Nestlé, and Wella. Powered by the Creator Graph®, CreatorIQ's proprietary AI and intelligence foundation grounded in over 11 years of data, it’s built for teams, agents, and the entire enterprise tech stack. With headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw, CreatorIQ’s global team moves quickly and deliberately because we're setting the pace for an industry that's still being defined.

Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, different perspectives make our work better. The people we hire come from different backgrounds and think in different ways — and that's exactly what helps us connect with each other, and with the customers and creators we serve.We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, and being a good human, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.