EMEA Service Delivery Director - Customer Experience

AVASO Technology Solutions; England; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Continuous learning environment

Job summary

A leading IT solutions provider in the United Kingdom is seeking a Senior Manager for Global Talent Acquisition. This role requires extensive experience in IT service delivery management, strong leadership skills, and a proven track record in enhancing customer experiences. The ideal candidate should have a bachelor's degree, with an MBA preferred, and at least 15 years of experience in the IT industry. Competitive salary and benefits are provided.

Qualifications

• Minimum of 15+ years of progressive experience in IT services.
• At least 7+ years in a leadership role.
• Experience managing large-scale service delivery across multiple countries.

Responsibilities

• Lead a team of Service Delivery Managers.
• Optimize delivery processes through automation.
• Build and maintain relationships with key EMEA clients.

Skills

Leadership

Service Delivery Management

ITIL

Agile methodologies

Customer Experience

Education

Bachelor’s degree in Business Administration or related field

Master's degree (MBA)

Tools

SAP SuccessFactors

Job description

A leading IT solutions provider in the United Kingdom is seeking a Senior Manager for Global Talent Acquisition. This role requires extensive experience in IT service delivery management, strong leadership skills, and a proven track record in enhancing customer experiences. The ideal candidate should have a bachelor's degree, with an MBA preferred, and at least 15 years of experience in the IT industry. Competitive salary and benefits are provided.